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It Service Desk Analyst jobs in England

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IT SERVICE DESK ANALYST

Providing 1st Line Support by promptly logging incidents into the Service Desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth esca...

CompanyIn Technology Group
AddressBirmingham, West Midlands
CategoryCustomer Service
Salary£30,000 - £33,000/annum Excellent benefits
Job typePermanent
Date Posted a week ago See detail

IT Service Desk Analyst

In Technology Group

Birmingham, West Midlands

£30,000 - £33,000/annum Excellent benefits

Providing 1st Line Support by promptly logging incidents into the Service Desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth esca...

a week ago seen See more...

IT Service Desk Analyst

Coyles

London, England

£23/hour

Ensure that incident requests are handled according to agreed procedures and, for unresolved incidents, provide an effective interface between users and service providers supplying all necessary diagnostic information. Register an...

2 weeks ago seen See more...

IT Service Desk Analyst

University Of Sheffield - Amrc

Rotherham, South Yorkshire

£23,700 to £25,138 per annum, with potential to progress £27,181 per annum through sustained exceptional contribution.

As IT Service Desk Analyst you will be at the forefront of helping staff from all areas, providing a positive and responsive first port of call for all things IT. As a highly visible member of our team, you will: Provide helpdesk...

2 weeks ago seen See more...

IT Service Desk Analyst

Tarmac Trading Limited

Solihull, West Midlands

£23,694 to £30,029 per year

Actively promote safe and healthy ways of working across Tarmac. Ensure direct and indirect reports are fully conversant with the Companys health and safety policies and are operating according to defined safe working practices a...

3 weeks ago seen See more...

IT Service Desk Analyst

Hays Specialist Recruitment Limited

Merseyside, England

£150.00 - £155.00 per day

A couple of years of experience working as an IT Service Desk Analyst,. Skills in using a ticketing system (for example ServiceNow or ZenDesk),. Excellent communication skills in order to support users both remotely and face-to-fa...

3 weeks ago seen See more...

Junior IT Service Desk Analyst

Refresco

Kegworth, Leicestershire

Junior IT Service Desk Analyst 8:30am - 5pm Monday Thursday, 8:30am - 4pm on FridaysWhats in it for you? Competitive pay and bonus structure Career progression An opportunity to start your c...

3 weeks ago seen See more...

IT Service Desk Analyst - £27K

Robert Walters

Cheshire, England

£25,000 - £27,000 per annum

You will be responsible for assisting with 1st/2nd line helpdesk requests and device builds, providing support to head office and field based staff. You will be responsible for assisting with 1st/2nd line helpdesk requests and dev...

3 weeks ago seen See more...

IT Service Desk Analyst

Jumar Solutions

Birmingham, West Midlands

£200/day

Be the primary point of contact to accept phone calls into the Service Desk, logging onto the ISM system and triaging, applying simple fixes where available or assigning to the appropriate teams. Be the primary point of contact to...

3 weeks ago seen See more...

IT Service Desk Analyst

Business Of Fashion

Bicester, Oxfordshire

Ensure that a high level of customer service is consistently delivered. Handle all IT queries made by Value Retail employees based in the village. Provide support and testing resource for IT related projects and office moves / re-...

3 weeks ago seen See more...

IT Service Desk Technical Support Analyst

University Of Birmingham - It Services

Birmingham, West Midlands

5

Our team isn't just about fixing technical issues; we prioritise continual improvement and strive to elevate our standards every day, ensuring excellence in everything we do. The post holder will be expected to resolve a high perc...

4 days ago seen See more...

IT Service Desk Analyst

Hott Source Limited

Surrey, England

Salary negotiable

Experience with Active Directory and Office 365. Windows 10/11 and supports of printers, PCs, desktops, and iPads. Familiarity with computer hardware, peripherals, and networking concepts. DNS, DHCP. Exceptional customer service a...

4 weeks ago seen See more...

IT Service Desk Analyst

Spectrum It Recruitment

Hampshire, England

3+ years technical support experience. Windows Desktop environments and Active Directory. Strong Microsoft product knowledge. Networking knowledge: LAN, VPN, TCP/IP. Strong customer service skills....

4 weeks ago seen See more...

IT Service Desk Analyst

Spectrum It Recruitment

Avon, England

3+ years technical support experience. Windows Desktop environments and Active Directory. Strong Microsoft product knowledge. Networking knowledge: LAN, VPN, TCP/IP. Strong customer service skills....

4 weeks ago seen See more...

IT Service Desk Analyst - Swindon - Hybrid

Reed

Wiltshire, England

£25,000 - £27,000 per annum, inc benefits

Working with a ticket system, logging IT incidents and service requests. Managing calls to the agreed quality standard, including answering the call with standard greeting, correct triage of call, explaining next steps if necessar...

a month ago seen See more...

IT Service Desk Analyst

Blues Point Ltd

Leicestershire, England

£24,000 - £27,000 per annum

They will be focused on making sure that customers have a great experience of using technology and feel empowered to get the most from the systems they work with daily. About you You will need to have some experience working in a...

a month ago seen See more...

Tier 1 - IT Service Desk Analyst

Poundland

West Midlands, England

Competitive salary

Receive and respond to incoming calls, emails, and tickets from end-users regarding IT issues and service requests. Perform initial triage on incidents by gathering relevant information, diagnosing problems, and resolving straight...

2 months ago seen See more...

IT Service Desk Analyst

Topps Tiles

Leicestershire, England

Competitive salary

Ensure that issues that need to be escalated are done so using the set escalation process with clear and concise information on the nature of the issue. Support the business ERP application - Microsoft Dynamics. Building and confi...

2 months ago seen See more...

1st Line IT Service Desk Analyst

Cloud & Infrastructure

Staffordshire, England

Excellent Communication skills. Polite & Courteous. Enthusiastic. High-Level of Service Ethic. Act as a first point of contact for all internal customers regarding IT issues and queries. Logging all requests and incidents within t...

2 months ago seen See more...

Band 5 IT Service Desk Analyst

Office Of Nuclear Regulation

Bootle, Merseyside

£28,936 - £34,178 a year

To provide first and second line Service Desk support to staff for hardware, software, audio-visual, multi-functional devices, and telephony equipment. To assist with the purchase, setting up, maintenance and repair of computers,...

2 months ago seen See more...

IT Service Desk Analyst

Spectrum It Recruitment

Bristol, England

£25000 - £30000 per annum

3+ years technical support experience. Windows Desktop environments and Active Directory. Strong Microsoft product knowledge. Networking knowledge: LAN, VPN, TCP/IP. Strong customer service skills....

2 months ago seen See more...

IT Senior Service Desk Analyst

Bdo

Liverpool, Merseyside

Provide ownership to expedite and resolve escalations. Champion several Digital products and technology areas, becoming the subject Matter Expert in those areas. Support on-boarding of new starters as their recognised buddy. Att...

2 weeks ago seen See more...

IT Senior Service Desk Analyst

Bdo Uk Llp

Merseyside, England

Competitive salary

Provide ownership to expedite and resolve escalations. Champion several Digital products and technology areas, becoming the subject Matter Expert in those areas. Support on-boarding of new starters as their recognised buddy. Att...

3 weeks ago seen See more...

IT Support Engineer / Service Desk Analyst / IT Technician

Awd Online

London, England

£32,000 per annum

Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Service Now chat function. Record calls from customers. Deal directly with requests an...

3 weeks ago seen See more...

1st Line Service Desk Support Analyst - Nottingham

Cloud & Infrastructure

Nottingham, Nottinghamshire

Strong communication, empathy, courteous and polite, excellent telephone manner, stakeholder engagement. Excellent verbal, listening and written communication expertise. An exceptional Service Ethic. Attention to detail, problem i...

4 days ago seen See more...

Service Desk Analyst IT Helpdesk / 1st Line

Reed

Lancashire, England

£12.59 - £18.73 per hour, negotiable

Work on the ICT Service Desk, accurately recording all calls offered by either phone or email into the Service Management Tool (SMT). Perform accurate assessment of calls, performing fit time fix where possible. Provide solutions...

2 months ago seen See more...

IT Service Analyst

Reed Talent Solutions

Bedford, Greater Manchester

Acting as the first point of contact between the Pensions Dashboard Programme, clients, and the third party suppliers Service Management Teams. Triaging of enquires coming via the service management tool and ensuring they follow...

2 weeks ago seen See more...

Service Desk Analyst

Venn Group

West Yorkshire, England

£11.44 per hour

Have a confident telephone manner. Have an interest in the IT Sector. Be able to provide first line IT support to users. Escalate issues when they cannot be resolved initially. Document all calls, issues and resolutions received b...

2 weeks ago seen See more...

Service Desk Analyst

Recardo Group Limited

Derbyshire, England

£23,000 - £25,000 per annum

Respond to incoming support requests via phone, email, and ticketing system in a timely and professional manner. Diagnose and troubleshoot basic technical issues related to hardware, software, and network connectivity. Escalate co...

2 weeks ago seen See more...

Service Desk Analyst

Savills

Cambridgeshire, England

Salary negotiable

Answer incoming help requests from end users via telephone calls within 3 rings and also deal with e-mails and portals, in a courteous and timely manner. Document all user identification information, including name, department, co...

2 weeks ago seen See more...

Service Desk Analyst

Picture More Ltd

Peterborough, Cambridgeshire

24000.00 - 27000.00 GBP Annual

Configuring and troubleshooting support issues. Answer requests from end users via both telephone calls and also deal with e-mails, in a courteous and timely manner. Document all user identification information, including name, de...

2 weeks ago seen See more...

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What companies are hiring for It Service Desk Analyst jobs in ?

The top companies hiring now for It Service Desk Analyst jobs are Reed, Hays Specialist Recruitment Limited, ASHDOWN GROUP, In Technology Group Limited, Spectrum IT Recruitment, DGH Recruitment Ltd, TEC PARTNERS LIMITED, Frasers Group, Just IT Recruitment, Prospect Us, University of the Arts, London, Openwork UK Ltd, NHS Professionals, In Technology Group, AJ Bell,

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