It Service Desk Analyst

Your new role
You will provide first-level support by handling incoming queries and help requests from end users. You will assist via email or phone, following request fulfillment and incident management processes.
You will troubleshoot technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware (Tier 1 & 2).
Your new company
Our client is a logistics company - they plan, implement, and control the movement and storage of goods, within a supply chain. This company handles various supply chain functions, depending on their clients' logistical needs. They manage the behind-the-scenes work of moving goods efficiently and cost-effectively.
What you'll need to succeed

• A couple of years of experience working as an IT Service Desk Analyst,
• Skills in using a ticketing system (for example ServiceNow or ZenDesk),
• Excellent communication skills in order to support users both remotely and face-to-face,
• Active Directory and Office 365 skills,
• Proactive approach to work, excellent work ethics and reliability.

What you'll get in return
You will be offered a temporary-to-permanent contract working fully on-site (5 days a week in Bootle). The role will offer £150 per day payed via an umbrella company. What is more, this company will offer you training and career progression opportunities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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