Address
Form of work
SalaryAs one of a small team of Service Desk Analysts you will be responsible for:-
- 1st line troubleshooting support - software, hardware, network related problems
- Logging all calls in our Service desk tool and maintaining full documentation
- Managing the configuration and installation of new hardware and software such as laptops, desktops and iPhones
- Managing Active Directory administration and setting up new starters
- Maintaining a high degree of customer service at all times, for all support queries and adhere to all internal processes for us and our clients
- Developing an in depth understanding of Microsoft products, including 365, Windows 10 and Windows 11 and Intune
- Management of escalated tickets, following through to completion, ensuring regular feedback is provided to clients throughout the lifecycle
- Previous experience of working in an IT Service Desk environment
- Basic knowledge of Office 365, Windows 10 and Windows 11
- Experience with legal software/applications is advantageous but not essential.
- Strong Microsoft Office skills
- Basic understanding of Powershell
- Experience in providing IT support in a corporate environment
- Awareness of ITIL
- Full Driving Licence
In return, you will be rewarded with ongoing training and career development, in addition to 25 days holiday, 1 day birthday and Bank Holidays. We have a contributory pension scheme, tech scheme and healthcare.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#4544980 - Leanne Thomas
