AddressAnti Social Behaviour Team Leader
What you can expect from us
- We offer a competitive salary of £35,850
- 32 days annual leave plus bank holidays
- Opportunity to further increase annual leave with service or through the holiday purchase scheme.
- Immediate entry to our Pension scheme (matched contributions up to 10%).
- A great flexible working environment, with a range of family friendly policies.
- Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more. - Paid leave for absence including sickness, maternity, paternity, and adoption leave.
- Access of up to £150 annually through the ‘Learning for life’ scheme.
- Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
- Develop your career with support and access to training and qualifications allowing you to develop your professional development to MRICS.
About the role
Onward Homes is now looking to recruit an Anti-Social Behaviour Team Leader to lead our Safer Neighbourhoods Team in the Manchester area. We are ideally looking for someone with strong organisational and leadership qualities who is great with data and can work proactively in this fact paced team.
This role is predominately a home-based role, where there is no daily requirement to attend an office, but candidates will need to attend as required for team meetings, and collaborative working and visits to our neighbourhoods.
Purpose of role: To lead a team of Anti Social Behaviour Specialists to provide a consistent approach to community safety, blending prevention, diversion and enforcement in order to help communities deal with potential and actual anti-Social Behaviour (ASB).
Responsibilities
Line Management & Leadership
- Manage the resources within the team ensuring that caseloads are controlled and service is delivered as appropriate to the differing needs of our neighbourhoods.
Partnership working
- Work effectively with the Contact Centre and other internal service areas in order to deliver a holistic package of housing related services to customers.
- Liaise with internal and external partners to bring about safer neighbourhood improvements to the benefit of customers and the organisation.
- Develop effective partnerships in our neighbourhoods to address complex cases and issues identified in neighbourhood plans.
- Work with neighbourhood teams to lead safer neighbourhood initiatives as appropriate in our neighbourhoods.
Data Management
- Effectively manage data and share with partners where applicable.
- Undertake research and investigate opportunities for action and best practice, and to identify funding sources, prepare bids, and to seek to maximise effective use of resources for safer neighbourhood’s work.
Customer Service
- Deliver campaigns and key messages to customers in support of safer neighbourhoods.
- Represent the organisation at external fora, e.g. MARAC.
- Provide an effective contact for customers reporting ASB so as to create a culture of confidence in our services, investigating and responding to all ASB complaints.
Essential:
- Experience o leading an managing a team to high level performance
- Knowledge and awareness of related housing regulations/ law
- Experience of delivering face to face customer service
- Experience of developing partnership working with support agencies, local authorities, and community groups
- Good understanding of the social, economic, and political context in the neighbourhoods in which we operate.
- IT skills – Microsoft office to Intermediate level
- An understanding of the County Court rules and procedures, and relevant government legislation, for tackling, anti-Social Behaviour, and harassment/hate crime issues.
- An understanding of the wider community safety agenda, partnership working and the sharing of information for the purposes of the detection and prevention of crime.
Qualifications
- Educated to GCSE standard or equivalent.
- Preferably hold a professional housing qualification such as Chartered institute of Housing - CIH
About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across in 52 neighbourhoods across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
If candidates have any questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on HumanResourcesTeam@onward.co.uk and a member of the HR Team will be in touch.
Please note that we reserve the right to close the vacancy early prior to the closing date.
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