AddressArbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology.
Job Purpose
The key purpose of this role is to provide support and expertise on the design, development and enhancement and performing day to day production support activities of the relevant Platform, to assist the business increasing operational efficiency and reduce operational risks.
To be an escalation point for the Application Support Team. To fix application and system problems, or any incident that is disrupting the application service that business users depend on.
Where applicable, to place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules.
Job Description
Key Responsibilities:
- Engage with the business and team to fix the BAU issues on agreed SLA.
- Use technology appropriately and flexibly, taking into consideration the company’s strategy and security requirements.
- Adhere to the company’s standards and best practices, including, but not limited to, documentation, testing and peer review.
- Ensure the health and availability of key systems, inside and outside of office hours.
- Provide an escalation point to the Application Support Team.
- Key design and development of the force.com environment.
- Work with 3rd parties and software vendors to implement systems, upgrades and changes. Ensuring testing and validation.
- Dealing with Stakeholders expectations and balancing workload priorities.
- Fully understand the technical capabilities of all force.com systems with a view to advising how they could / should be utilised.
- Create and maintain system documentation.
- Ensure systems are sufficiently flexible to respond to business demand.
- Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.
Key Interfaces:
- Head of Platform
- Application Specialists and Application Support team members
- Business System Owner
- Business Transformation & Systems Development Director
- Head of Enterprise IT Services and Chief Information Security Office
- Solution Architect
- Information Security Manager
- Data Privacy Manager
- Infrastructure Engineers
