Application Support Analyst / It Support Engineer

Application Support Analyst / IT Support Engineer with previous experience in a similar role supporting Microsoft.net and SQL Server applications, who has excellent interpersonal, organisational and time-management skills is required to join a well-established organisation.
SALARY: £22,000 - £23,500 per annum
LOCATION: Remote/Home working or candidates can be based in either the Plymouth, Sheffield or Northampton offices
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 37.5 hours per week, Monday to Friday between 8am and 6pm
JOB OVERVIEW
We have a fantastic new job opportunity for an Application Support Analyst / IT Support Engineer with previous experience in a similar role supporting Microsoft.net and SQL Server applications, who has excellent interpersonal, organisational and time-management skills.
Working as the Application Support Analyst / IT Support Engineer you will provide excellent customer service to internal and external users of the company’s services and IT solutions.
The role of Application Support Analyst / IT Support Engineer is to provide in depth technical and operational support of in-house systems including:
• Microsoft .net and SQL Server applications
• Open Source/Low Code platforms (e.g., Appian or similar Cloud based SaaS solutions)
• Bespoke Windows and Web Applications
• Commercial Off The Shelf (COTS) software packages
DUTIES
Your duties and responsibilities as the Application Support Analyst / IT Support Engineer will include:
• Using existing skills, experience, and knowledge to become a Subject Matter Expert in business-critical systems
• Provide user support for company applications
• Undertake analysis and troubleshooting of applications and their databases
• Log defects and recommend improvements to ensure ongoing provision of services in line with business objectives
• Escalate issues to developers as appropriate
• Support testing and deployment activities
• Understand, demonstrate, and promote the Company’s Genetic Code
• Manage confidential data in line with the UK GDPR
• General Office Duties
• Contribute ideas and suggestions to continuously improve the Customer & Employee Experience
• Assist with colleagues work during absences
• Attend meetings and training sessions as required
CANDIDATE REQUIREMENTS
• Previous Application Support Experience
• Basic SQL skills or willingness to learn
• The ideal candidate will be someone who can demonstrate expertise in a broad range of supporting technical skills
• Patience in dealing with clients/customers
• Good understanding of Operating Systems
• Flexible in approach
• Exemplary communication skills (both spoken and written)
• Demonstrable organisational skills
• Time-Management skills
• Good Interpersonal skills
• Responsible
• Well Organised
• Professional in appearance and approach
• Able to work alone or as a team
• Trustworthy and Honest
• Calm under pressure
• Willing to learn new skills
• Efficient
• Enthusiastic and Proactive
• Possess a positive can-do attitude
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
JOB REF: AWDO-P11750
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