Application Support Analyst / It Support Engineer

Application Support Analyst / IT Support Engineer with previous experience in a similar role supporting Microsoft.net and SQL Server applications, who has excellent interpersonal, organisational and time-management skills is required to join a well-established organisation.

SALARY: £22,000 - £23,500 per annum

LOCATION: Remote/Home working or candidates can be based in either the Plymouth, Sheffield or Northampton offices

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 hours per week, Monday to Friday between 8am and 6pm

JOB OVERVIEW

We have a fantastic new job opportunity for an Application Support Analyst / IT Support Engineer with previous experience in a similar role supporting Microsoft.net and SQL Server applications, who has excellent interpersonal, organisational and time-management skills.

Working as the Application Support Analyst / IT Support Engineer you will provide excellent customer service to internal and external users of the company’s services and IT solutions.

The role of Application Support Analyst / IT Support Engineer is to provide in depth technical and operational support of in-house systems including:

• Microsoft .net and SQL Server applications

• Open Source/Low Code platforms (e.g., Appian or similar Cloud based SaaS solutions)

• Bespoke Windows and Web Applications

• Commercial Off The Shelf (COTS) software packages

DUTIES

Your duties and responsibilities as the Application Support Analyst / IT Support Engineer will include:

• Using existing skills, experience, and knowledge to become a Subject Matter Expert in business-critical systems

• Provide user support for company applications

• Undertake analysis and troubleshooting of applications and their databases

• Log defects and recommend improvements to ensure ongoing provision of services in line with business objectives

• Escalate issues to developers as appropriate

• Support testing and deployment activities

• Understand, demonstrate, and promote the Company’s Genetic Code

• Manage confidential data in line with the UK GDPR

• General Office Duties

• Contribute ideas and suggestions to continuously improve the Customer & Employee Experience

• Assist with colleagues work during absences

• Attend meetings and training sessions as required

CANDIDATE REQUIREMENTS

• Previous Application Support Experience

• Basic SQL skills or willingness to learn

• The ideal candidate will be someone who can demonstrate expertise in a broad range of supporting technical skills

• Patience in dealing with clients/customers

• Good understanding of Operating Systems

• Flexible in approach

• Exemplary communication skills (both spoken and written)

• Demonstrable organisational skills

• Time-Management skills

• Good Interpersonal skills

• Responsible

• Well Organised

• Professional in appearance and approach

• Able to work alone or as a team

• Trustworthy and Honest

• Calm under pressure

• Willing to learn new skills

• Efficient

• Enthusiastic and Proactive

• Possess a positive can-do attitude

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.

JOB REF: AWDO-P11750

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