Application Support Engineer - Identity Services

Why this job matters
Located within BT's Colleague Services unit, this is an exciting platform operations role in which you'll join a high-profile team of skilled professionals working together to deliver Identity and Access related services to the whole of BT. The platforms you'll run integrate directly with our HR functions and other major data stores and ensure that new joiners have the access and equipment they need when they join, as well as facilitating the requesting, approval and provisioning of role-specific access for over a hundred thousand employees in every part of the company. We also help keep BT safe by ensuring access rights are revalidated periodically and removed when an employee leaves.
What you'll be doing

• Leading key Identity-related operations including access request, approval, provisioning and recertification processes.
• Help new applications get onboard
• Ensuring operational processes comply with audit requirements
• Deployment of new code releases
• Performance and capacity monitoring
• Production and ownership of technical and process documentation
• Pro-active and pre-emptive fault detection, diagnosis and resolution
• Looking for improvement opportunities in the services
• Leadership on championing our customers
• Provide out of hours cover on a rotation basis

Skills

• You'll have the following skills and experience
• Work experience of writing SQL updates (intermediate-level essential)
• Familiarity with Linux platforms essential
• Good understanding of relational databases and related technologies: e.g. Oracle Db
• Good understanding of Active Directory structures
• Understanding of or experience with relevant IT standards
• Good analytic and problem-solving skills
• Experience working in Identity and Access Management/Identity Governance would be an advantage

Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
Benefits

• Competitive salary
• 25 days' annual leave, plus bank holidays, and additional days for length of service
• 10% on target bonus
• Life Assurance
• Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10%
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off BT and EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 30% discount for friends and family on EE mobile pay monthly and SIM only plans