Application Support Engineer

An Application Support Engineer is required to provide 1st Line technical support within a well established Glasgow technology business.

Client Details

Our client is a well-established player in the technology sector with a growing customer base. As well as a salary in the region of GBP30k to GBP35k they also offer a good pension, flexible working, hybrid 93 day in the office) and paid on-call.

Description

• Be the 1st point of contact for clients to troubleshoot software issues.
• Manage support tickets within agreed SLA's
• Document, track, and monitor technical issues to ensure timely resolution.
• Work closely with the technology team to enhance and improve applications.
• Provide our of hours support on a rotational basis (1 week in 5)
• Escalate issues to technical teams or management as required

Profile

What you'll bring to the role:

• Experience of application Support in a Service Desk environment
• Demonstrable experience of working with service desk ticketing systems
• Knowledge of database technology (SQL, Oracle etc.)
• Previous experience working in an ITIL environment
• Any knowledge of Jira will be an advantage
• Additional knowledge of AWS Cloud technology is a bonus

Job Offer

• A competitive salary in the range of GBP30,000 to GBP35,000 per annum.
• A comprehensive benefits package including a pension, flexible & hybrid working
• A supportive company culture that encourages continuous learning and growth.
• The opportunity to work in the fast-paced technology business.

If this sounds like the ideal role for you then please apply now with your latest CV to be considered.