Application Support Specialist

*6-Months Fixed Term Contract* - Possibility to convert to a permanent role.

The role will help provide ongoing functional and development support for the SAP business solutions within a large Law Firm's finance Systems COE.

It will ensure that current and future business requirements are met and provide in-depth business process support when providing technical solutions. This can be achieved by working with business process owners / experts to enhance the value delivered to the business through continuous improvement of business processes, focused upon better use of application solutions and associated data and information.

Main Duties And Responsibilities

• Help Monitor the SAP S4/HANA application suite, analyse reports, manage queries and provide issues resolution following best practice system guidelines or third parties and follow defined processes to solve the problem or escalate them to Fulcrum Third Party support via telephone, email and instant messaging to users.
• Providing best practice advice to systems users including teams within the global service centre and assisting with the period end closure processes.
• Investigation of systems issues and testing fixes provided in liaison with the IT department and other SAP support Teams (Basis Support Team and Master Data).
• Liaising with the third-party systems suppliers to register issues via Contact Portal and be able to demonstrate Incident and Problem Management and root cause analysis.
• General administration of finance systems and to maintain an in-depth knowledge of SAP applications and providing expert advice regarding their application whilst following best practice.
• Investigate and troubleshoot problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
• Able to assist with identifying trends in recurring incidents and take part in providing suitable long-term solutions ('problem’ management).
• Monitor the SAP S4/HANA application suite, analyse reports from the system or third parties and follow defined processes to solve the problem or escalate it.
• Help Team Leader with the performance of regular health checks as well as recommend and execute required remedial actions in achieving a stable and working closely with departments to understand business processes, uncovering areas for improvements, and implementing solutions.
• Support a demanding global user-base receiving new functionality in an agile environment with a sharp focus on the timely management of customers and stakeholders.

About You

• Excellent customer service skills with proven track record in this sector.
• An analytical approach and actively enjoys problem solving.
• Ability to learn quickly with a thorough and precise attitude to work.
• Competence and confidence in the use of IT applications.
• Excellent verbal and written communication skills.
• Be motivated and able to work as part of a team with a minimum of supervision.
• Good organisational skills, including the ability to prioritise one’s workload whilst maintaining a flexible working approach.
• Takes ownership of problems to accelerate a resolution.

Essential Experience

• Having some knowledge of ERP preferably AP S/4 HANA system as a user or Finance user in SAP Billing with Integration to Finance.
• Understanding of Accounts Payables, Invoice Management (Concur/ Ariba) Expense management solution(Concur) and legal billing processes.
• Experience of working with SAP or similar legal systems with Integration to other boundary applications like Reporting solutions Sap BW).
• Some experience with Microsoft SQL Databases, IT Group Policies, Citrix Desktops, ServiceNow.
• Ideally have basic Legal Application Support experience PMS, E-billing, Global Proforma Invoice (GPF).
• Knowledge of functionalities of master data, contract and processing, pricing, billing, and integration to other applications.

The Department

As a Finance Systems Support Analyst, you will be part of a Global COE team that is committed to supporting our people across EMEA and APAC, providing guidance on our finance systems, problem solving, operating critical month end processes and working with external third-party software suppliers on issue resolution for the newly implemented SAP (S4/HANA) ERP system.

About Us

This company is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.