Appointments Advisor

Appointments Advisor  

Due to continued company growth, a reputable and leading organisation based in Belfast, are currently seeking an Appointment Advisor to join their team.

This is a full-time, temporary position for initially 6 weeks.

Working hours: 37.5 per week Monday to Friday 9am-5pm

With an hourly rate £11.94

Job role:

As Appointments Advisor, you will be responsible for ensuring the smooth and efficient transition of all patients from initial enquiry, through to eventual discharge and follow-up appointments. This role requires management of a high volume of communication via phone, email and web based.

Essential Criteria:

• 6-12 months customer service experience.
• 5 GCSE grades A-C including Maths and English or Equivalent.
• IT proficient with proven experience in using Microsoft packages.
• Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels.

• Ability to manage and prioritise a busy workload while adhering to deadlines.
• Ability to work on your own initiative as well as part of a team.
• Good attention to detail with an eye for accuracy when dealing with confidential documentation.

Main Duties and Responsibilities:

• Scheduling of surgical procedures within specific time scales
• Ensuring all records are accurate and up to date relating to patient treatment
• Liaising with colleagues across a variety of teams
• Work as part of a team to ensure the smooth running of department
• Dealing with queries from patients over the phone, in person and via email, ensuring timely responses
• Help patients fill in paperwork and request documentation if required
• Liaising with external agencies in a professional and efficient manner