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Form of work
SalaryAre you an ambitious apprentice with a passion for all things IT? Look no further! Restore Digital is offering an exciting opportunity for an individual to join our team as an Apprentice 1st Line IT Service Desk Analyst. This role serves as a great stepping stone towards a successful career in IT within Restore Digital.
You will demonstrate exceptional customer service skills, whilst remaining calm under pressure and will be adept at troubleshooting reported incidents within a predominantly Microsoft-based environment.
RESPONSIBILITIES
- Communicating with our customers using various medium such as telephone, e-mails and face-to-face.
- Translating customer-reported issues into documented incidents and service requests on the business’ ITSM tool.
- There are also a range of administration duties within the role.
ABOUT YOU
- Confident communicator
- Strong technical skills are required
- Excellent data quality skills
- Strong team working skills
Restore Digital support customers on their digital transformation journeys. Born out of a scanning company, we still have four main scanning centres across the UK where we are working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority. And usually, we are busy digitising most of the exam papers undertake in the UK every year.
An Inclusive Approach
We are committed to becoming a great place to work, one that is inclusive, safe and where people can reach their true potential. We value the contribution that all our colleagues make and aim to have a company that recognises the diverse, multi-cultural society in which we live. We actively encourage applications from all members of our community, including those from underrepresented groups. We are happy to consider flexible working options, including part time hours wherever this is practically possible.
We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break.
