Apprentice, Mail & Distribution

Location: London

Hybrid working: 4 days in office, 1 day from home

ICBC Standard Bank Plc ("ICBCS or the Bank") is 60% owned by Industrial and Commercial Bank of China and 40% by Standard Bank. ICBCS benefits from a unique Chinese and African parentage and an unrivalled global network and level of expertise.

ICBCS is a leading financial markets and commodities bank, driven to deliver the right outcomes for our stakeholders, clients, counterparties and the markets in which we operate. We deliver products in an environment which considers the appropriate needs of our clients, whilst providing guidance and expertise to ensure our employees understand our business and uphold the highest levels of conduct. We want passionate and talented individuals who are motivated by high growth potential being achieved in doing business the right way.

Headquartered in London, ICBCS also has operations in Shanghai, Singapore and New York.

Department Summary
This role is part of the Global Real Estate and Services ("GRES") department.

The GRES department is responsible for:

• Management of ICBCS office leases and office space
• Mechanical and electrical maintenance within ICBCS office space
• Facilities services
• Health and safety
• Emergency and pandemic planning
• Management of catering and cleaning services
• Travel and travel security for ICBCS employees who travel
• Processing and distribution of post
• Switchboard and reception services
• Audio visual support for client meeting rooms, and internal and external events
• Insurance policies relating to ICBCS office space and contents
• Support for corporate event planning
• Provision of GRES services to our affiliate, Standard Bank

The GRES department forms part of the Office of the COO ("OCOO") division which encompasses: GRES, Operations, Technology, Client Management Unit, Global Supplier Management, Business Change, Business Management and Regulatory Oversight.

Job Purpose

This role will support the Post Room employees with the day-to-day operation of the Post Room and the processes for which the Post Room are responsible.

Key Responsibilities

• Sorting of internal/external post and deliveries
• Delivering parcels and supplies to various areas of the Bank and Standard Bank
• Ordering stationery supplies, including business cards and day-to-day office equipment
• Receipting and safekeeping of incoming courier items via Track IT system
• Arranging and sending UK and international couriers via approved parties
• Maintenance of print hubs e.g. paper and stationery supplies, housekeeping of print hubs
• Assisting with staff requests for printing and binding
• Receipting of client invoices for Finance and Procurement purposes
• Managing the offsite storage of client documents and files
• Conducting records management and data analysis via RS Web
• Dealing with suppliers and internal and external users in person, by telephone and email
• Providing a high level of customer service to the employees of the Bank
• Carrying out any other reasonable duties as required by the Post Room team.

Preferred Qualifications and Experience

Knowledge and skills:

• Previous experience of reaching goals and completing projects
• Some basic IT skills would be an advantage

Desired personal attributes:

• Demonstrates a keen desire to learn and progress
• Takes accountability for delivering an effective and efficient service and quality of work
• Takes pride in work
• Works well in a team
• Attention to detail
• High level of integrity