Apprenticeship Assistant

Do you want to develop a range of transferable skills? If so, look no further than our role as an Apprenticeship Assistant.

The Opportunity

Salary: £22,737 to £23,144 per annum.

Working Pattern: Full-Time, 37 hours per week.

Contract type: Two-year Apprenticeship

Location: Hybrid with County Hall, Chichester as your office base.

Whilst growing your career you will undertake an Advanced Apprenticeship alongside working flexibly with colleagues to provide a customer focused, administration service to others.

You will be responsible for ensuring that data and documentation are processed efficiently and accurately. As part of a fast-paced team you will be regularly communicating through phone and email along with updating spreadsheets.

You will ensure the requirements of the apprenticeship programme are fully understood by learners and their line managers, enabling apprentices to achieve their highest potential.

As part of this role, you will undertake the Level 3 Business Administrator apprenticeship. The training will involve working with an assessor to develop a work-based portfolio, undertaking work-based assessments, completing all assignments / projects relating to the apprenticeship standard and presenting evidence portfolios for assessment within specified timeframes.

Experience and skills

Key Skills:

• Good communication, customer service and interpersonal skills
• Ability to work as part of a team completing shared tasks.
• Good interpersonal skills with the ability to confidently work with complex queries and sensitive issues, responding appropriately.
• Ability to meet set deadlines and understand when problems need to be referred upwards.
• Proficient IT skills.
• Ability to understand data protection and sensitivity around complex situations.

Qualifications and/or experience:

• 5 GCSEs with A-C/ 4-9 passes including Maths and English or equivalent qualification or experience demonstrating that level of numeracy and literacy.
• Experience of working in an administration and/or customer service role would be beneficial.

Working for us

Our values and support for one another is intrinsic to everything we do and will be a key priority within the assessment for this post. We care hugely about wellbeing, allowing time for a good laugh, and developing our team to be the best they can be. Alongside this, we also offer the below benefits.

• 25 days annual leave + bank holidays with the ability to buy additional leave annually.
• Access to a generous, defined benefit pension scheme.
• A range of flexible working options, including hybrid working.
• Maternity, paternity, dependency, and adoption leave and occupational pay schemes.*
• Training and development opportunities, including coaching, mentoring and Apprenticeships.
• A range of discounts including Sainsbury's, ASOS, Decathlon
• Discounted membership at selected local sports and fitness centres.
• A range of commuting and business travel discount and initiatives.

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

*subject to qualifying criteria after the maternity paternity (etc) occupational schemes.

Further information

The reference number for this role is CRS00831.

For an informal conversation or for further information regarding the role, please contact Jessica Smith (Apprenticeship Coordinator)J or . For issues or queries regarding your application please contact .

Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.

To apply, please follow the links below to upload your CV and application form. In your application form please outline your motivations for applying and explaining the skills and experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.