Apprenticeship Coordinator

Apprenticeship End Point Assessment Coordinator

Location- Bracknell- Hybrid

Salary- £25,647 + benefits

Contract type- Permanent, Full-time, 36 hours per week

crooton has an exciting opportunity for an Apprenticeship End- Point Assessment Coordinator to join a well-established client of ours based in Bracknell, UK.

As an Apprenticeship End Point Assessment Coordinator, you will use your customer service and administrative skills to coordinate end point assessment (EPA) service while keeping to our client’s standards. This role also coordinates and provides support to the apprenticeship manager ensuring that the highest standards are maintained in the delivery of EPA services and compliance with the conditions for being the registerer of End-Point Assessment Organisations (EPAOs).

Benefits

• Competitive salary
• Generous Holidays
• Additional birthday day off
• Pension contribution
• Employee Assistance Programme
• Private Medical Insurance
• Life Assurance
• Learning and Development
• Length of Service Anniversary Day off- for every 5 years of service

Key Responsibilities will include:

• Acting as a key point of contact for potential external stakeholders through a range of communication channels (e.g., emails, phones, etc) providing support, advice, and guidance
• Following up on any enquiries and expressions of interest to encourage EPA agreement with potential Apprenticeship partners
• Effectively managing EPA end-to-end process from apprentice registrations to certifications, whilst providing an excellent customer service
• Attending business development and marketing events when required to promote EPA services and providing advice and guidance to existing and new business
• Ensuring accurate and up-to-date records are kept, effectively using the EPA management system
• Collaborating and monitoring feedback from employers, training providers, and apprentices at the end of the EPA process
• Producing management information reports, and submitting data to regulators to enable effective performance management

The ideal candidate will hold the followings skills and/ or experience:

• Excellent written and verbal communication skills; able to demonstrate communication with diverse stakeholders to deliver customer service externally/ internally
• Administrative skills and ability to work on own initiative, organising and prioritising own workload, and ability to work with deadlines in sometimes pressurised environment
• Demonstrable excellent customer service skills and the ability to build and maintain strong working relations at various levels of seniority
• Knowledge of systems and processes used in customer service or office environment
• Previous experience of working within a membership or awarding organisations, or educational environment is desirable but not essential.

There has never been a better time to join our client, if this role interests you, please apply now.

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