AddressJob description
K&T Heating provides gas compliance services for local authority, housing association and charity customers, currently managing around 200,000 properties across London and surrounding postcodes. We are looking for a Domestic Area Manager to cover properties and associated engineers. This role will be based approximately three days in our Walton office and two days from our Head office in Dartford.
The purpose of the role is to manage your area-specific contract alongside all operational staff working on these contracts. To report and work closely with the Head of Region/Directors to ensure full operational duties on your Region, and ensuring all KPIs are met with contractual compliance.
Duties
- Responsible for customer services including complaint resolution
- Work closely with HR colleagues on Employee related issues that may occur throughout the employee lifecycle.
- Attend all contract meetings and report back to Head of Region
- Monitor parts usage and credit returns to the Stores Department
- To ensure compliance is met on all contracts
- Responsible for all financial invoicing on time and chargeable – extra over work is collated and invoiced
- Ensure letter procedure is adhered to and take full responsibility on no access procedure
- Achieving and maintain 100% compliancy on servicing
- Manage key functions and roles within the Region
- Be the main link with our client organisations in terms of contracts management
- Handle all forms of feedback from customers and clients and take appropriate action; take a lead on championing customer service
- Ensure the fleet of your region is kept to a high standard. Working with the fleet department when necessary, reporting any issues as they happen.
- Assist in the preparation of bidding and contracting for new work
- Heavily involved in recruiting and monitoring probationary periods.
- All associated ad-hoc administrative duties.
Package
- Full time, permanent position
- Pension Salary Exchange
- Perkbox, wellness centre & free monthly points to spend
- 28-33 days annual leave including bank holidays, rising by one day with each full year of service (Max five additional)
- Company van with Private Use
Essential Criteria
- Previous Area Manager experience preferably from a social housing/construction background.
- Able to provide a high level of courteous, professional customer service
- Highly proficient in MS Office, in particular Outlook and Excel
- Good written and verbal communication skills
- Flexible attitude with strong organisational skills
K&T Heating Services is an equal opportunities employer who values everyone as an individual.
