AddressFounded by our inspiring CEO Connie Nam, Astrid and Miyu is internationally celebrated over a decade later as being more than just a jewellery brand with innovation at its core and a strong mission to revolutionise the jewellery experience. We celebrate and empower diversity, recognise the value of our people & support matters that are important to us – everyone is welcome. To see this in action, check out our Tik Tok.
Alignment to our values is what we cherish above and beyond anything else. Our 3 core values are: Grow Together, Celebrate Each Other and Break All Boundaries.
We are proud of our journey so far and we’re still growing and need more ambitious and values driven people to join us.
So what’s the mission of the Area Manager?
To support our beautiful stores and deliver the most memorable and engaging experience on the high street. As an inspirational leader with strong commercial acumen, you will bring out the best in our store teams whilst working collaboratively and closely with all other teams across the business
What does success look like in this role?
People
- Adopt an upside-down management approach with coaching at the forefront
- Bring out the best in our store teams through 121s, coaching, frequent reviews, and role modelling.
- Support managers to bring out the best in their teams and drive learning, development, and progression within their teams
- A values and culture champion, you are the role model for all store managers in the business
Sales
- Consistently achieve monthly sales target and KPIs of each store by engaging managers and their teams to understand their role and impact
- Maximise profitability through efficient budgeting and identifying opportunities for growth and reducing costs where possible
- Analyse daily and weekly sales results and maintain ongoing dialogue with managers on sales performance, implementing quick actions where required
- Collate weekly trade results to share with the retail team, keeping them informed about key initiatives and wider business updates
Service
- Ensure the customer is at the heart of all commercial and operational decisions
- Nurture and develop a culture of exceptional service through leading by example, observation and coaching
- Support managers in building brand loyalty by promoting our CRM scheme, hosting events, and engaging with local communities
Partnerships
- Consistently demonstrate our brand values by ensuring the team understand how these are translated into achievements and behaviours
- Build and maintain positive and professional relationship across departments
- Support the implementation of the retail divisional strategy, collaborating with key departments to deliver results
- Communicate in considered and structured ways to make sure all business stakeholders are aware and are supportive
- Positively challenge status quo to better the brand and the business
What would you like from me?
- Our values resonate with you personally
- A self starter with a natural entrepreneurial spirit, quick to solve problems and unafraid to break what’s not broken in order to elevate your work
- Strong emotional intelligence & excellent communication both verbal & written
- Flexibility, resilience and ability to navigate through a start-up culture with fast growth
- Regular travel to our UK stores, London and Regional, as well as our office in Vauxhall
- Weekend and bank holiday work to support peak trading periods and key events
- Previous experience in a retail management position.
- Adaptable to quick changes with a positive mindset and an entrepreneurial spirit.
- Drive Sustainability & Positive Social & Environmental Impact - Proactive commitment to continuously optimising your social and environmental impact from both large to small decisions, staying committed within your role to together growing a sustainable business.
All the little extras:
- Product Allowance + Friends & Family Discount.
- 28 days holiday + 1 day/yr service
- Many Socials and a yearly Awards event to celebrate our amazing team
- Personal Financial Coaching
- Sabbatical after 3 years service
- Increased parental leave after 2 years service
We have lots of little extras but we really believe the best part about working for us is being surrounded by people that share our passion for our mission and values, and having the freedom to be fully empowered to flourish and be your best self.
