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Form of workArea Manager - Retail & Catering
Leicester
£31,585 p.a.
- Do you enjoy leading a diverse, highly motivated and professional team and have a background in retail and/or catering?
- Are you passionate about assisting people in the community through providing outstanding services?
- Are you looking for a role that will challenge you to think outside of the box and generate revenue for a worthy cause?
The Company:
ER Recruitment is working exclusively with a non-profit charity who provide compassionate care for patients, their family, and carers. Our client is looking for an a passionate and commercially minded individual to drive their retail and café outlets.
Role & Responsibilities of the Area Manager:
- Support with preparation of the annual strategy and plan with Management, creating clear objectives.
- Realise the potential of the retail and catering outlets in terms of turnover and profitability; working with Shop and Cafe Managers to achieve set targets per shop, as set by the Retail Manager.
- Ensure superior customer service and excellent visual standards in all shops and cafes.
- Ensure staff are following Health and Safety processes, completing checks on time, and escalation processes are followed correctly.
- Provide effective leadership and management.
- Make regular visits to shops and cafes within the allocated area to ensure that agreed standards are met, with specific attention to presentation, stock rotation and stock levels.
- Ensure that all monies are handled according to financial and security procedures, including the receipting of cash donations and end of day till balancing.
- Keep up to date with retail and catering developments locally and nationally, especially within the charity sector and share commercial recommendations.
- Support Managers within the allocated area to ensure all shops and cafés are open for business for a full trading week.
- Assist in the recruitment, induction and training of new staff members. Take responsibility for all mandatory training including direct reports.
- Attend meetings and training sessions as requested by the Retail Manager.
- Carry out annual PAT testing audits in accordance with the PAT testing policy.
- Ensure shops and cafes are promoting all services of the organisation and collaboratively working with other areas of the business to sell additional products.
- Ensure that staff and volunteers receive regular updates and communication in order to understand and follow new processes and policies.
- Provide leadership, mentoring and direction to Managers directly reporting into this position.
- Conduct effective performance & development reviews which clarify objectives, assess performance comprehensively and fairly support staff with personal & professional development.
- Carry out return-to-work interviews, probationary period reviews and deal with any performance related matters in line with policies and procedures.
About You as the Area Manager:
- Experience leading a team in a retail environment, catering experience is highly desirable.
- Multi site experience is ideal, however someone who is commercially minded and can drive continuous improvement is essential.
- Hands on with the team with the ability to reprioritise and be adaptable in your approach.
- Strong operational background.
- Full UK Licence and vehicle are a must to travel between sites.
- Excellent written and verbal communication.
- A people person.
Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.
While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.
We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.
We look forward to hearing from you.
