Area Manager

Responsible To: Divisional Director

Direct Reports: Up to 4 District Mangers

Key Relationships: Operations Team, Support Services Office, Head Housekeepers and Business Clients.

Company Overview:

HotelCare is the country’s leading hotel support services company, providing the hospitality industry with top rated services and staff from Room Attendants to Executive Housekeepers. HotelCare has over 30 years’ experience of providing award winning services to over 200 hotels nationwide, cleaning over 10,000 rooms per day. Full-Service provisions are detailed under our Services page but include self-serviced apartments, the leisure industry, public area services and corporate office spaces. HotelCare has partnered with ICE UK to bring a sustainable and environmentally friendly robotic and chemical free cleaning solution to new and existing clients. Our goal is to reduce our carbon footprint in line Global Targets while still providing high quality cleaning services.

Job Overview:

Job Description
As an Area Manager overseeing a large portfolio branded sites, the post holder will have gained multi-site experience and be able to motivate, manage and lead a professional team. The ability to drive performance through your teams will be essential therefore planning and execution will be key attributes needed. With major Brands already signed up with us, it is crucial that we have the best Area Managers on board who can plan, strategies and drive the business culture.

Key Responsibilities

• Responsible for overseeing the operations of an assigned number of HotelCare sites within an area.
• Provide leadership and effective management of all direct reports.
• To lead, coach and support your teams to achieve the minimum quality requirements whilst engaging your teams to be the very best.
• Plan and conduct site visits to ensure the execution of quality service and cleanliness standards.
• Manage your teams to ensure all Health and Safety requirements are met, to the company standard, and to ensure the safety of all staff.
• Communicate with Risk Department and notify where accidents, Incidents or Insurance claims take place in a timely manner.
• Work in partnership with HR team to notify any ER issues and support with relevant actions to a successful conclusion.
• To adhere to all Hotelcare Policies and Procedures.
• Conduct site audits to ensure compliance with labour and safety regulations and take corrective actions as required. Monitor sites to ensure company procedures and standards are being followed. Send reports and follow ups on preventive plans.

Commercial Responsibilities

• To ensure we deliver the required level of service that the client expects through agreed contracts.
• To be commercially astute and understand the need for financial control.
• To drive your team to achieve financial success through your PL management.
• Examine financial data and use them to improve profitability.
• Take a proactive approach to identify potential cost savings and improvements for your portfolio of sites.
• Manage and motivate the team to drive the annual sales budgets/targets for the region.
• Provide regular and meaningful reports as required to the Regional Manager, with a full explanation of KPI results and targets.

Business Responsibilities

• To support continuous improvement in all operational aspects of the company`s products and services.
• To develop your team through careful planning of resources and creating a talent pipeline for the future of the company.
• To take an active role in the Recruitment, Induction and training of staff.
• Assume responsibility for ensuring the allocated sites operate in a manner that provides consistent day-to-day operations and client satisfaction.
• Continually review operations to ensure that each site is able to respond flexibly to the fluctuating market in a way that delivers competitive advantage to the business.
• Manage the successful opening of new and TUPE sites.

Person specification

Experience

• 3 or more years of management experience in high volume, fast paced, results orientated hospitality environment.
• Experience of working in a multi-site business such as hospitality, retail or facilities management.
• Experience of multi-site management.
• Experience of successfully leading a team.

Skills and knowledge

• Effective written, verbal and presentation skills.
• Strong leadership, organisational and interpersonal skills.
• Strong knowledge and understanding of site operations, financial, accounting, budgeting, communication, cognitive and computer literacy.
• Able to train, develop and motivate a team to a common set of goals.
• A ‘Can Do’ attitude.
• Adapt to change with the needs of the organisation.
• Quality planning and project management skills and ability to work with other necessary departments.
• Excellent customer relationship management skills.
• Demonstrated Hotelcare behaviours of professionalism and people skills.
• Excellent personal effectiveness and time management skills.
• Ability to prioritise and multi-task.
• Self-motivated, self-aware and demonstrates personal accountability.
• Flexibility in approaching work situations and the ability to travel and stay away overnight from time to time and work weekends and evenings as the business demands.
• Ability to work confidentially and with integrity.
• Results focussed and analytical.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.