Syp - Iso Quality Manager

Role:                 ISO Quality Manager

Department:    Crime Services

Location:         Churchill Way, Sheffield

Salary:              £40,950 - £45,546

Hours:              37       

Contract Type: Permanent

We have an exciting opportunity for an ISO Quality Manager to join our Digital Investigations Team on a permanent basis.

Working closely with the existing Quality Manager, you will manage the implementation, promotion and adherence to the Quality Management System across SYP and will lead on the maintenance, development and extension of ISO accreditation and compliance with the Forensic Science Regulator Code of Practice, to other force functions ensuring adherence with relevant regulatory and legislative standards.    

Key responsibilities are:

• Maintaining the organisations Quality Statement with regard to delivering a quality service in accordance with quality methods and overseeing the review and production of the Quality Manual and associated Quality Procedures, in order to ensure that the QMS enables the force to achieve continual improvement, good professional practice and appropriate levels of quality in all its forensic activities.
• Line managing a team of quality officers, providing direction and leadership, staff appraisals, addressing welfare issues, advising on personal development, training and coaching, including arranging the training of sufficient internal auditors, assessing competency to maintain compliance. Additionally, assist with all aspects of formal external certification and accreditation auditing processes.
• Undertaking and scheduling internal audits, providing feedback, recommendations and options where applicable, identifying non- conformance, the root cause and the implementation of remedial actions, reporting to the relevant line manager when action is/has been required in respect of any aspect of failure in Quality Standards.
• Supporting and liaising with all relevant senior managers, senior leadership teams and other functions, providing specialist advice and guidance on all matters relating to quality and gaining and maintaining accreditation.
• Co-ordinating the implementation, maintenance and training of relevant Quality Standards across functions, leading regular quality review meetings, and overseeing the review and update of all related documentation, working practices and procedures, in order to ensure full compliance.
• Proactively seeking improvements to service delivery and maintain a cycle of continuous internal review and improvement.

Skills and experience:

• Extensive working knowledge and experience of implementing ISO standards including designing delivering and maintaining an ISO Quality Management System in relation to Digital Forensics.
• Proven and extensive experience as an assessor/auditor on internal/external auditing of third-party multi-site and multi-activity organisations.
• Demonstrable experience of problem-solving methodologies (i.e., root cause, analysis, FMEA).
• Use of Microsoft Office programs and computer literate.
• Ability to travel throughout the North East region.
• Has an understanding of forensic processes carried out by UK Police Forces including their inter-relationships.
• Proven management experience.
• Experience of maintaining a high level of confidentiality and maintaining issues of a sensitive nature.

Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview

For more detailed information relating to the role, skills and experience for this role, please refer to the attached role profile.

What we offer:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• A highly competitive salary and access to a generous pension scheme
• Generous annual leave allowance
• A wide range of family friendly policies including enhanced maternity, paternity and adoption leave
• Flexible working arrangements including flexi-time and hybrid working
• A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust
• Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police
• Employee Assistant Programme (accessible 24/7) offering confidential support and advice
• Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme
• Committed to embedding sustainability: Force sustainability strategy - SYP (southyorkshire.police.uk)
• Membership to the Sports and Social Club
• Access to a wide range of staff support groups and networks

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 5 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

Smarter ways of Working:

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables South Yorkshire Police to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a Hybrid role.

Hybrid: Applicable when the work can be undertaken at any location, whether that be a SYP building or from home.

South Yorkshire Police’s Key Values:

At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.

Contact details:

For further information about the role, please contact: Michelle Mottram on 0114 2961355

Closing Date: 9th June 2024

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made between the Talent Acquisition Manager and the Line Manager for the role.

How to apply:

Please click ‘Apply’

Candidate Information:

Please note that, should you be successful at the interview stage and before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance and sickness absence criteria check.

Diversity & Inclusion:

Expressions of interest are particularly welcome from female and ethnic minority candidates.

It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome expressions of interest from these valuable underrepresented groups.

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours.