Area Manager

Overall Purpose of Job

You’ll be directly managing a team of trade staff carrying out maintenance to tenanted and empty properties. It’ll be your responsibility to ensure the delivery of an excellent maintenance service.

Permanent position Salary £38,250.12 pro rata Mon-Fri 37 hour week 30 days annual leave plus bank holidays Health Scheme Pension Training and development

Responsibility

• For the effective management of staff working within the maintenance services team.
• To create a team where a culture of excellent customer service is a key focus for all job activities;
• For the delivery of a service that provides excellent Value for Money whilst also achieving performance targets set out.
• To ensure that our quality standards are met.
• Communication with all stakeholders is clear and effective at all times.
• To deliver a service that meets all our Health & Safety, regulatory and legislative standards.
• To challenge the norm
• To learn and develop yourself whilst undertaking this position.

There are also some things we should tell you about the role;

• Management of staff will be an important part of undertaking this role and you will be expected to lead by example.
• Effective and informed decision making will play a huge part in the role on a daily basis.
• You will need to be well versed in all aspects relating to Value for Money and meeting our cost and performance objectives on a consistent basis.
• The role will include dealing with complaints and communicating closely with our tenants.
• You will have responsibility to ensure resources are fully utilised at all times.
• You will be responsible for vehicles, plant and equipment used by our trade teams.
• Prioritising and meeting deadlines is a daily occurrence.
• You will be expected to carry out quality assurance checks to our properties and neighbourhoods.
• You will be expected to use your technical skills and knowledge to provide schedules of work and determine the associated costs.
• There are some physical elements to this role, including manual handling, lone working and working outside in all weathers.

This is what Knowledge, Skill & Experience you’ll require.

• Experience of managing teams carrying out a range of maintenance tasks.
• You’ll have experience of successfully managing and improving performance.
• You must have motivation skills and experience of utilising those skills effectively.
• Excellent communication skills will play a key part in this role.
• Experience of property repairs and construction techniques.
• You will have an excellent knowledge of Health and Safety at Work legislation.
• Customer care orientated and dedicated to the provision of a quality service.
• You will be expected to have experience of creative problem solving and developing processes and working practises.
• You will be expected to have a full driving licence.
• The ability to work within specific deadlines and ability to prioritise workloads is essential.