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SalaryAbout The Role
We are looking to recruit for an Area Manager forCentral & West Scotland
What we are paying: £30,000 per annum
What you shall be doing/responsible for-
- Meet and where possible, exceed client expectations whilst operating within agreed budgets.
- Recruit, induct and train suitable staff ensuring compliance with vetting procedures.
- Maintain numbers of staff at the agreed levels to maintain contract standards.
- Control wage spend in line with agreed budgets set by the Regional Manager and Account Director.
- Monitor client satisfaction and service delivery on a monthly basis, through client meetings, monthly call log/complaints reports.
- Carry out frequent site visits, both random and pre-planned to ensure service delivery is being met, escalating any issues to the relevant Regional Manager.
- Carry out random and pre-planned audits including compliance and quality on a monthly basis.
- To deliver strategies to reduce staff turnover to include induction programme, training, feedback, performance management and personal coaching.
- To oversee the site-based training matrix for all personal to ensure training is delivered
- Ensure that site documentation is maintained and correct.
- Ensure products, equipment and materials are properly stored, used, maintained and ordered with agreed budget.
- Ensure that all Atlas FM personnel follow site rules and maintain a smart appearance.
- Follow the Company grievance and disciplinary procedures.
- Ensure activities are undertaken in line with quality management, health & safety, legal requirements, environmental policies and duty of care.
- Uphold, safeguard and promote the Company’s values and philosophy relating to ethics, integrity and corporate social responsibility.
- Completion of electronic time and attendance.
About You
We’re hoping to recruit a person who is compassionate toward people: quick on the draw when it comes to hygienic safety in busy environments and have experience in people management. Ideally someone who is based within the area, enjoys a proactive role maintaining a strong and happy relationship with clients and staff.
If this sounds like you, we’d love to hear from you!
What skills and attributes we need from you!
The successful candidate will need to demonstrate the following experience, skills, behaviours necessary to meet the requirements of the role:
- Ability to work well in a busy working environment and communicate effectively with people at all levels
- Ability to communicate effectively with people at all levels
- Able to accurately record data
- Ability to work on own initiative with minimum supervision
- Strong team working ethic and flexible approach
- Analytical skills
- Health & Safety awareness/training
- Strong customer service skills
- IT literate
If you are enthusiastic, take pride in your work and have great attention to detail you’ll fit in perfectly with our award-winning team.
About The Company
Please ensure you have the ability to demonstrate that you are able to deliver on the responsibilities. This shall be a competency-based interview and you shall be asked to give specific examples.
We do require that the successful candidate has excellent people management and client relationship skills.
What makes this job amazing?
- Full learning and support from Atlas.
- Wrkit – our employee benefits programme which helps you financially whilst maintaining a healthy lifestyle whilst you work (access to high street discounts, online training, home workouts and mindfulness classes, feedback surveys to tell us how you’re finding your work and much more).
- The ability to progress your career within Atlas.
- Learning and development lead by you: support in areas you like or want to learn more about.
- The opportunity to work amongst people who value and support each other, achieving great results.
- Company mobile phone/ chrome book and company van provided
- For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement
- Atlas continues to grow at pace which is both exciting and challenging
Who are we?
Atlas is a family of people drawn together by a passion for creating happiness in others.
Founded in 1986 and still 100% owned by our founders, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our 10,000+ strong family, who together deliver happiness to over 4,000 client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work.
Our Purpose
To create happiness in ourselves and others
We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day.
Our Values.
We are a family
Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on.
Sharing makes us stronger
Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible.
Own your space
You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket.
Be honest. Always.
Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness.
Treat clients like our best friends
If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy.
Start with Wow
And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us.
Don't just talk. Do.
We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it.
