Area Service Manager

Remote Working Opportunity!

Are you an experienced Area Service Manager, Lead Engineer or Operations manager used to manager a team of field or installation Engineers?

Ideally you would have a proven track record of managing teams within the service industry and come from a technical background. Experience in a field based installation or engineering role would be highly desirable.

Right Now Group is partnered with an industry leader, currently looking to recruit an exceptional Full-Time Field based Area Service Manager to play a crucial part in the running an experienced team of engineers in their Central and Northern region.

Please note: This role is predominantly field based covering central and northern England, some travel to Head office will also be required - company car allowance and an attractive bonus scheme will be available.

Role Overview:

This is a full-time, hybrid role located in the Midlands. As an Area Service Manager, you will be responsible for managing the regional field service team, delivering customer service, and ensuring smooth operations of field service engineers across the region. You will also be responsible for managing company processes and procedures, providing technical support to field service technicians, and communicating with cross-functional teams to drive customer satisfaction to our wide base of customers.

Desirable skills:

• Experience within a service lead industry, ideally within Lifts, Escalators, Access or Entrance solutions or Facades
• Previous technical or installations background - Mechanical or Electrical
• Willingness to travel across the UK
• Excellent leadership/Managerial skills
• Willingness to travel to multiple sites covering Scotland and the North of England
• Effective communication skills
• Experience with data analysis, customer service, and measuring KPI'is a must
• Willingness to work outside of hours when required