Asb And Enforcement Officer

About The Role
Are you a creative and tenacious individual, with an interest in enforcement, anti-social behaviour and housing law? If so, this exciting opportunity could be for you.
We are looking for Anti-Social Behaviour and Enforcement Officer to join the team to help us create safe neighbourhoods, where our customers are proud to live.
You will be responsible for delivering comprehensive front facing pro-active services and be our anti-social behaviour expert. You will work alongside colleagues, partner agencies, and the courts to proactively resolve the highest priority cases of anti-social behaviour, harassment, domestic abuse, hate incidents and other breaches whilst maintaining high levels of customer satisfaction. You will be customer focused and have experience in handling anti-social behaviour cases through to resolution.
This role is being offered on a full time, permanent basis with the flexibility to be based in Somerset or Devon, and a hybrid working style is an option - for internal candidates we are willing to consider a secondment opportunity.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory basic check via the Disclosure and Barring Service.
About The Candidate
To be considered for the role of ASB and Enforcement Officer, you will be / have:
- Experience in social housing or related profession, preferably with a focus on anti-social behaviour.
- Experience of dealing with challenging behaviour and resolving conflict with partner agencies.
- Experience of court procedure and litigation.
- Demonstrable experience of improving customer satisfaction.
- Knowledge of how to enhance performance or working practices to deliver improved value for money.
- Knowledge of social housing policy, good practice, current trends and application.
- Knowledge of Landlord and Tenant Legislation and case law and best practice.
- Knowledge of anti-social behaviour, harassment, domestic abuse and hate incident legislation and case law best practice.
- Knowledge of tenancy fraud best practice.
- Knowledge of legal casework best practice and of knowledge of quality management.
- Takes a flexible and adaptable approach to hours of work in order to meet customer and operational needs.
- Hold a full UK driving licence and have access to a suitable vehicle.
The most important part of this role is to have pride in your work and have a positive attitude, a proactive approach and the confidence to support a diverse range of people. You will be able to balance your passion and commitment with good organisational skills, and the ability to maintain appropriate boundaries.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 6,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.

Proud member of the Disability Confident employer scheme