Assessment Officer

Summary:

We are looking for two Assessment Officers to join us in brand new roles at the Regulator of Social Housing, joining our frontline assessment team in engaging with registered providers and developing high-quality regulatory intelligence to support our wider work.
As an Assessment Officer, you will work with others in our frontline team to help them provide a first-class service to all stakeholders who contact the regulator, including tenants, registered providers, and elected representatives. You will be responsible for providing clear and transparent communication with those who contact us.

You will be responsible for recording and analysing regulatory intelligence we receive from different sources, including tenants. You will assess and respond to concerns raised with the regulator about registered providers, and will ensure an appropriate escalation of cases to our regulatory engagement teams.  You will manage a broad and varied caseload of assessment and engagement.

You will be joining us at an exciting time as we grow and change to take on additional powers and responsibilities around the importance of safe, decent homes for social housing tenants and on landlord transparency and accountability. 

Job Description:

You will be part of the regulator’s frontline assessment team, ensuring a proportionate and risk-based approach to our casework, and managing cases in line with quality and service standards. 

Your work will positively contribute to the effective regulation of registered providers by providing  first-class regulatory intelligence.

Leading a multi-disciplinary team, you will ensure resources are appropriately deployed to deliver our regulation in a way that is consistent, reasonable and proportionate. 
You will be also responsible for managing contact from a wide range of stakeholders, including tenants and tenant groups, registered providers, elected representatives and other statutory bodies including the Housing Ombudsman, and will ensure our decisions are communicated to stakeholders in a clear and transparent way. 

Responsibilities:

As the successful candidate, you will have a track record of working within a regulatory, tenant/customer or assurance-based environment. You will have a understanding and commitment to the principles of modern regulation as represented by the co-regulatory approach and will have excellent analytical skills, with the ability to exercise sound professional judgement to reach robust, evidence-based conclusions.    

You should have a track record of managing relationships with regulated providers at senior levels and experience of handling complex and contentious issues with stakeholders in a tactful but robust manner. You may also have a good understanding of the strategy and operations of registered providers, particularly in areas of governance, risk management, landlord services and tenant engagement.

Your written and oral communication skills will be excellent and effective at reaching wide range of audiences. You will bring strong analytical and evaluation skills which demonstrate you can exercise sound professional judgement and reach robust conclusions.

General Information:

Why work at RSH?

At RSH, we offer a range of excellent benefits including a 35 hour working week, 33 days annual leave and access to the Civil Service Pension Scheme.

Our staff survey results consistently show that most staff think that the best thing about working at the RSH is the flexible and hybrid working and family friendly policies that support work life balance. 

We also offer access to our staff discount scheme, cycle to work scheme, a Nuffield Health Screening; and a range of other well-being focussed benefits.  Full information on this and our other fantastic benefits is available on our website.

Location

We operate a hybrid model of working with a mix of office and home working.

This role can be based out of any of RSH’s core offices in Manchester, Leeds, Birmingham and Bristol. We offer a range of flexible working arrangements and staff can benefit from working from home for part of their hours. Most roles involve some travel within England between our offices, with some roles also involving onsite visits to social housing providers.
 

Interviews

Interviews are expected to take place on 1st March 2024 and will be held via Microsoft Teams.

Benefits and Salary

At RSH, we offer a competitive salary and a range of excellent benefits; full information is available on our website.

The salary for this role is a spot salary within the given range, which will normally be the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award. In addition, when the probation period is successfully completed, a performance related bonus may be awarded, based on appraisal ratings at the end of the qualifying appraisal year.

Things you need to know

Application process

For more information on the role, please see the attached Role Profile.

To apply, please complete the online application form on the RSH careers site detailing your experience. We will also ask you to provide a supporting statement, detailing how you meet the criteria of the role, which will be used in assessing your application. Guidance on the application process is available on our website.

We carry out anonymous shortlisting as part of our commitment to Equality and Diversity and ensuring a fair and consistent approach to recruitment.

We are a Disability Confident Employer and guarantee an interview to disabled candidates who meet the minimum selection criteria, as part of this commitment. 

We encourage applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits of a diverse organisation.