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Form of workMy client is a renowned and very high end, multi award winning luxury service office provider with impressive office spaces across Central London.
They are looking for a talented Assistant Centre Manager to join one of their flagship Centres. You will report to the Centre Manager and assist with managing the building and on-site staff and oversee the daily operations of the building including actioning health & safety, assisting with client office moves and client community events on site.
Contract: Full Time | Permanent
Salary: £35,000 - £40,000 per annum + bonuses + benefits + perks!
Working Hours: Mon - Fri 8am - 5pm or 9am - 6pm
Work schedule: Onsite 5 days a week
Key Responsibilities:
- Ensure the centre is kept clean, tidy, and consistently maintained to a high standard.
- Manage on-site staff, including client support assistants, onsite cleaners, contractors and handymen; this includes conducting regular 1-2-1 meetings, setting objectives and create personal development plans.
- Plan and conduct daily team meetings.
- Oversee annual leave and employee sickness.
- Provide cover for the Centre Manager as and when needed.
- Ensure processes and procedures are adhered to in line with company's best practice, leading from the front and setting a positive example for the team.
- Organise and look after client office moves and changes
- Decorate and coordinate show rooms.
- Organise events on site for the team and clients.
- Health & safety checks
- Provide exceptional customer service to clients and go above for clients to ensure clients are looked after and satisfied.
- Assist with client billing and invoices.
Ideal skills and attributes:
As this is a client facing operations role, One Avenue Assistant Centre Managers are expected to be onsite 5 days a week. Flexibility is also needed to be responsive and on-call in the event of site emergencies or for client requests.
- 3 - 5 years operational experience in luxury, high end hospitality or other similar client-facing industries.
- Must have previous people management experience.
- Proficient use of Microsoft Office Word, Excel & PowerPoint.
- Excellent eye for detail.
- Very organised, good at multi tasking and able to work calmly in a fast-paced environment.
- Motivational, inspirational with strong leadership skills - good at coaching, mentoring and supporting.
- Hands on approach and happy to get involved in the day to day - leading by example.
- Experience in an operational role.
- Ambitious and eager to personally develop and grow a long term career.
- Professional presented at all times.
- Accountable, honest and able to take constructive feedback with a motivation to constantly grow and improve.
- Excellent interpersonal skills - naturally able to build strong relationships internally and externally with clients.
- Always strives for excellence - a brand ambassador dedicated to providing exceptional customer service.
- Analytical and good numeracy skills.
