Assistant Customer Care Manager - London

Our client is a reputable new homes developer dedicated to delivery high quality and sustainable homes across London focusing primarily on regeneration schemes across South London.

With multiple exciting projects underway they are looking for an additional person to add to their talented Customer Care team.

As an Assistant Customer Care Manager, you will be responsible for looking after contact with customers, supporting the Customer Care Managers and Contractors to report defects to ensure they are rectified efficiently, deal with snagging issues, inspect and attend site visits, conduct home demonstrations, deal with complex defect issues, and prepare properties for handover.

Package is dependent on level of experience. This post is suitable for individuals with new homes Customer Care coordinator experience looking for a step up in a more hands on senior role with clear progression on offer or a proven, hardworking Customer Care Manager looking to join a business that provides a great culture, good stability and structure and values their employees, somewhere you can influence and add value.

Salary:

Mid level - £35,000

Experienced - Up to £50,000 total package (inclusive of basic, car allowance + annual discretionary bonus)

Working Hours: Contractually, Mon - Fri 8am - 5pm.

Based on site and in the office full time.

Contract: Full time | Permanent

Key Responsibilities

• Conduct inspections of homes when required.

• Be a sounding voice and point of contact for customers, dealing with defects, liaising with contractors to ensure works are completed.

• Investigate and resolve any complex defect issues.

• Report and record warranty defects.

• Generate work orders and for sub-contractors and Customer Care Managers.

• Put together reports for utilities providers following handover of homes to ensure that they have correct contact details and handover readings for our customers.

• Create and distribute Customer Welcome letters for all new customers following handover of new homes.

• Encourage customer feedback by collecting customer surveys.

• Conduct research when required.

• Administration - managing your own workflow and administration.

• Assist with managing and maintaining stock properties in the highest state of excellence.

• Cover support for Customer Care Managers and colleagues during busy periods and absence.

The ideal candidate will have experience working within residential development/new homes in Customer Care/ Service or Aftercare and Defects, possess excellent customer service skills, demonstrate an eagerness to learn, be inquisitive and have a genuine interest in New Homes development. You will be IT literate and proficient in all aspects of Microsoft office with excellent written and verbal communication skills and highly organised.

Get in touch with Anu Deb at GKR International today to apply