Assistant Customer Service Manager

Here at Kerry Collins Recruitment we have a great opportunity for an Assistant Customer Service Manager to join our Group of companies.

The role will be based at our offices in central Birmingham and support an existing team, reporting in to the Divisional Manager.

The Role:

The Assistant Customer Service Manager will be responsible for maintaining and developing the customer portfolio, with a keen focus on account management, in order to fulfil all customer recruitment requirements nationally.

• Calling candidates to discuss potential job opportunities
• Writing and reviewing job adverts
• Performing candidate searches and CV sifting
• Building good candidate relationships
• Assisting with candidate payroll queries
• Liaising directly with the Client, with Daily/Weekly/Monthly updates
• Interviewing and registering candidates
• Ensuing candidates have the correct right to work documents
• Screening and preparing candidates for roles

Key Measures & Targets

• Manage a customer portfolio in an ever changing environment
• Ensure fulfilment targets are met
• Ensure customer feedback is sought and captured on a timely basis

Person Specification:

The successful candidate is likely to meet all of the following criteria:

• Previous resourcing/recruitment experience is essential
• Experience working within a busy and fast paced environment
• Ability to manage a number of projects and activities
• Team player that can help motivate and inspire work colleagues to deliver against objectives set

If you feel you possess the skills we are looking for and would make a great addition to our team, we'd love to hear from you! Please apply using the link provided or alternatively by emailing your CV to