Assistant Manager (Visitor Services)

Reporting to the Visitor Services Managers, our Assistant Visitor Services Managers lead and manage service standards across all Front of House, bars, kiosks and retail areas, ensuring sales are maximised and that the customer experience is always of the highest standard by providing a welcoming, efficient, knowledgeable and friendly service. They create a safe working environment by ensuring we comply with all health & safety procedures and standards including licensing laws and food safety legislation.

Reporting to the Duty Manager, the Assistant Visitor Services Manager also works as part of the Duty Visitor Services Management Team to provide leadership, guidance and support to our Lead Visitor Service Assistants, Visitor Service Assistants and Volunteers. This duty element of the role is front facing, ensuring a visible management presence and that agreed standards are consistently in place. They also form part of our response team for incidents.