Assistant Customer Service Supervisor

Job Title: Assistant Customer Service Supervisor
Location: St Albans Library
Starting Salary: £23,500 with the opportunity to progress to £25,979 per annum (pro rata for part-time)
Hours: 37 per week
Contract: Permanent
Diversity: We are an inclusive employer and value a diverse workforce
Do you want to make a difference in the community and help people to enrich their lives, whilst progressing in a whole new career? Then apply for a job with Hertfordshire Libraries.
Hertfordshire’s libraries are more than collections of books. They are hubs for community activities, places to access digital technology, creative spaces, and gateways to reading, information and wellbeing. Our service points include small village libraries, town and city libraries, and performing arts libraries. Hertfordshire Libraries exists to help people to live better lives for longer. All of which means today’s Assistant Customer Service Supervisors need to be passionate about proactively helping people of all ages and from all backgrounds as well as being able to lead from the front working alongside the Library Manager.
Responsibilities
To support the delivery of the Inspiring Libraries 10-year strategy.
To support the Library Manager to actively supervise the team at St Albans Library, including staff timetabling, training and development. You will also support the Library Manager with statistic and financial data, Health & Safety as well as act as the senior on duty as and when required.
You will compile, maintain and provide effective returns for monthly statistical information.
You will also actively engage with the delivery and promotion of all frontline services in the library and outreach activities as required.
Requirements
We look for people who are friendly, confident, and outgoing.
You will have excellent communication and admin skills and you will be passionate about providing great customer care.
You will have demonstrable experience in leading a team in a supervisory role, working collaboratively to achieve aims and objectives as set by the Library Manager and wider Library teams.
You will have excellent time management skills and organisational skills, being able to manage workloads alongside supervisory responsibilities in a methodical manner
You will be a competent user of Microsoft Packages including Word and Excel in order to collate and present data, and have an ability to support others in using technology.
Above all, you will be a reliable and flexible team player who is willing and able to engage with the full range of services, activities, and events that libraries offer.
Assistant Customer Service Supervisor roles offer successful applicants the opportunity to get involved in a hugely varied range of activities. You will be actively promoting and supporting the use of all our library resources and helping customers to find the information that they need. You will help to deliver a programme of library activities and events, as well as supporting the Library Manager in all aspects of the day to day running of the library. All our Library Assistant Customer Service Supervisor roles help to make a positive difference to people’s lives.
Closing Date: 4th February 2024
Interview Date: To be confirmed

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