Assistant Front Office Manager

IMMEDIATE START 40 HOURS PER WEEK 4ON/4OFF SHIFTS

We are looking for a talented and energetic individual to be part of our dynamic and friendly Front Office team in the capacity of Assistant Front Office Manager (Duty Manager).

ABOUT THE ROLE

Your role as Duty Manager will come with the following responsibilities:

• Through leadership, direction and supervision ensure that all front desk services are maintained in accordance with the hotel standards
• Provide department orientation and training of service standards, procedures and specific programs.
• Duties include meeting and greeting guests ensuring the highest standards of guest care and attention
• Co-ordination with the Housekeeping and Reservations departments, for all arrivals at the hotel, to ensure that they are handled in an efficient and hospitable manner.
• Respond to guest enquiries and coordinate special arrangements and requests from other departments
• Resolve guest dissatisfaction by investigating, evaluating, and settling of complaints; following up with guests; personally resolving difficult situations
• Assume the responsibilities of Manager on Duty and maintain a visible image of management at all times.
• Complete at least two floor walks whilst on duty, record all findings, action all issues and communicate to the relevant persons follow up action required.
• Ensure that department standards are met through supervision and monitoring.
• Conduct daily departmental briefings in the absence of Assistant General Manager
• Good coordination between all departments to ensure guest satisfaction and team member satisfaction.
• Manage room inventory, monitor room type availability and control and coordinate full house activities.
• Promote the basic habits of smiling, greeting guest by name and thanking guests.
• Special attention and care given to VIP's to ensure an overall pleasant and memorable experience is attained.
• Ensure seamless workflow and processes at the front desk.
• Conduct and attend relevant meetings regularly
• Compile and analyse reports and manage stock control to minimise wastage.
• Control expenses to achieve maximum profitability without compromising guest services and standards.
• Check and approve all cashiering media or paperwork and supervise shift take-over and hand-over procedures.
• Take ownership and follow-up on any discrepancies.
• Cover night shifts as and when required.
• Comply with hotel and department policies and procedures at all times.
• Carry out any other duties as and when assigned by the Management of the Hotel and department.

The job description given above is intended as a guide only and is in no way meant to limit the scope of duties associated with the role.

Functional Skills, Knowledge and Experience

• Previous experience as Front Office Supervisor / Shift Leader or in a similar role gained in a 4/5 environment is ideal
• Working knowledge of Opera and Microsoft Office
• Contagious personality, energetic & enthusiastic
• Confident & humble
• Outstanding organisational skills
• Excellent communication skills (verbal & written)
• Able to work within a team and on own initiative (A Self Starter)

Social Skills and Experience

To possess the ability to communicate with guests and colleagues in order to project a positive image of the hotel at all times. The ability to maintain hotel standards of work under pressure.

A LITTLE ABOUT US
VINTRY & MERCER (EST. 2019)
Vintry & Mercer is set in London's Vintry Ward, among the livery halls, guilds and narrow streets that line the banks of the Thames.
This is where past and present intersects, where the long traditions of the trade and commerce come to life in the contemporary style of the hotel's 92 bespoke rooms and suites.
The dynamism between old and new plays out again and again - in the hotel's two restaurants, or the barrel-aged cocktails from the speakeasy bar, in the old traveller maps decorating walls, or the modern chandelier by Moooi.
It's a hotel in the heart of the City, alive with the bustle of commerce and conversation that reflect its first-class location at the centre of the turning world.

If you feel you have what it takes to be a part of our unique team, have a passion for going that extra mile and have exceptional experience, then we would love to hear from you!

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK.