Assistant Manager

Ben & Jerry’s

Ben & Jerry's Homemade Inc., started in 1978 in a renovated gas station in Burlington, Vermont, USA, founded by childhood friends and dedicated activists Ben Cohen and Jerry Greenfield. In 2000 Ben & Jerry’s became a wholly-owned subsidiary of Unilever while maintaining an independent Board of Directors to provide leadership focused on preserving and expanding Ben & Jerry's social mission, brand integrity, and product quality. Nowadays our products are distributed in 35 countries in supermarkets, grocery stores, convenience stores, franchise Ben & Jerry’s Scoop Shops and other venues.

At Ben & Jerry’s we have an inspiring ambition. We aim to pioneer our ‘linked prosperity business model’ to advance the global movement for social and economic justice while growing our sales to one billion € by 2026. This translates into a high-paced growth environment where we bring our grassroots and activist spirit every day. That is how we remain a true values-led organization with a connected 3-part mission, which you will find reflected in your goals and aspirations:

1) Social mission: to initiate innovative ways to improve the quality of life locally, nationally and internationally

2) Product mission: to make and distribute the finest quality all natural and super premium ice-cream and euphoric concoctions

3) Economic mission: to operate the Company on a sustainable financial basis of profitable growth

Role & Responsibilities

SUMMARY:

Drive consumer loyalty by providing a fun, clean and high energy environment to all of our guests while supporting & supervising the daily operations of a Ben and Jerry’s owned scoop shop and staff. Continually striving to provide world class customer service in all aspects of this job while showcasing and living our 3 part mission on a daily basis while ensuring that all guests leave with a euphoric experience and stronger bond to the brand.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support the Store Manager in all areas of the business, as guided below
• Supervise Shift Managers and/ or team members in the successful operation of the Brand Hub
• Support Store Manager in managing and developing the catering and off premise business including cakes and delivery
• Support in the development of fulltime Scoop Shop staff to maximize performance and development through the use of Performance Development Plan (PDP) process and ongoing coaching and development

• Identify and resolve problems from customers and staff members that affect Brand Hub operations
• Support with the scheduling of all store staff and events
• Support with the overall store operations including appearance, cleanliness, and compliance with safety and operating standards, and merchandising and display execution
• Support with the hiring and manage store staff ranging from 5-20 employees
• Support with developing and managing the training and orientation of all employees with a strong emphasis on providing excellent customer service
• Support with daily financial operations to include cash management, bank procedures, ordering, inventory, register accuracy, preparation of sales and inventory reports and analyses to enhance business operations
• Accountable for maintaining the accuracy of daily cashing in and out of all registers and cashiers, sales to cash reconciliation, and daily sales summary reports for their shift
• Support Retail Operations training needs

• Actively support company safety goals by ensuring consistent safe work behaviors

Additional Information:

• Physical aspects of the job include: oversize merchandise handling, bulk containers of ice cream, supply orders, general cleaning and maintenance and standing for long periods of time

Our people profile:

To support out 3-part mission, Ben & Jerry’s also has an outspoken people-mission. We look for people with these characteristics to strengthen our team:

• Purpose-driven: passion and drive to make a real impact with through our Social Mission
• Empathy: curious to collaborate with a variety of personalities and styles and to build excellent relationships with internal & external stakeholders – this includes cross-functional relationships and striving for collaborative success
• Mastery: continuously learn and develop to remain an expert in your functional area
• Autonomy: dare to make choices and take ownership

• Activism: interested in bringing about political or social connectivity