Assistant Manager

Job Description

Jump INC is the biggest thing in sporty-adrenaline- fun to come out of the UK. A giant spring loaded urban playground of wall to wall trampolines, inflatables and interactive equipment. Jump INC offers an airborne adrenaline rush with a soft landing for everyone from young children learning tricks and flips, to athletes doing air-sports acrobatics. Our people are our most important ambassadors for the Jump INC brand, and we work hard to ensure we have people on the team who can provide the best possible experience to everyone who walks through our door.

We have an exciting opportunity to join our team in the position of Assistant Manager. As a Assistant Manager, you introduce people to the exciting world of Jump Inc, turning curious individuals into loyal customers. Living and breathing the Jump Inc brand, you will thrive on building and motivating high energy and high performance teams. With natural energy and a great way with people, you will champion the dynamic culture that exists within each of our venues. Your experience managing complex priorities and awareness of relevant Health and Safety reporting requirements, combined with operational expertise will be vital to your success in this role. Your operational business knowledge will be vital in implementing strategies that ensure Jump Inc is the number one venue in town. You will build awareness and maximise occupancy through genuine community engagement and unique local marketing initiatives. You’re proud to represent Jump INC, and you exemplify that in all your interactions with customers and our crew.

To be considered it is important that you have at least 2+ years of supervisory/management experience, as you will be required to hit the ground running! Your ‘have a go’ attitude, adaptable nature and desire to succeed in all that you do will ensure a great fit into this team environment. Working alongside and reporting to the Operations Manager and General Manager, your focus will be to provide and maintain out of this world guest experience, service and satisfaction. This role is based on a full time, permanent basis working a combination of shifts including weekends and bank holidays.

The Assistant Manager reports directly to the Operations Manager/General Manager of the site and will be accountable for the site’s performance and operation in their absence. The Assistant Manager role is fast paced and varied and at points will be required to work on a department (s). You must have the ability to prioritise, multitask and be willing to work to the needs of the business. You must lead from the front, consistently deliver excellent customer service, have strong people management skills and ensure the standards of the site are maintained to the highest level. You will be expected to support other sites when they are faced with operational challenges so travel outside of their site area may be required. You may also be required to support the opening of new sites which may require additional travel.

The role description and responsibilities below are not exclusive and additional responsibilities and tasks may be required.

People

• Provide day to day strategic leadership to all site teams ensuring they set up with the correct resources, tools and materials to meet the business requirements.
• Ensure that workloads and tasks are appropriately delegated and effectively monitored.
• Set, monitor and regularly review team performance and objectives.
• Lead or support in recruitment, induction and training of new staff members ensuring all documentation is captured and stored in line with company procedure and policy.
• Encourage effective communication and team work and instil a motivating and empowering working environment for staff.
• Support with the delivery of all HR matters for the site including disciplinary action ensuring all processes and outcomes are strictly in line with company procedures.
• Deliver effective man management with all direct reports and wider staff when needed, including (but not exhaustive) one-to-ones, departments meetings, full site meetings, probationary reviews and performance reviews.
• Work together with the OM/GM to ensure the collaborative development of the business.

Financial

• Possess and demonstrate strong commercial awareness and business acumen in commercial KPIs and profit and loss accounts and have the ability to make problem solving OR maximising opportunity decisions with the required urgency.
• Accurately forecast revenue to ensure effective staffing models are put into operation which balance cost reduction, excellent service delivery and delivering the company labour KPI.
• Control stock and place accurate orders ensuring a full range of socks, food and beverage are available to customers.
• Understand all controllable costs in connection to the site and influence effectively to maximise profit.
• Attend monthly business reviews with the OM/GM held with the Cluster Manager and Marketing Manager

· Work collaboratively with other sites to introduce processes and procedures to maximise opportunities.

· Understand competitor products and offerings within the sites marketplace and suggest reactive solutions to OM/GM.

· Ensure all daily, weekly and monthly reports are communicated to the Cluster Manager and Marketing Manager together with Directors that are accurate and on time.

Safety

• Ensure compliance with Health and Safety policies and procedures, and all associated statutory requirements throughout all areas of the park.
• Provide a safe environment for staff, customers, members of the public and contractors both front of and back of house.
• Ensure all operational documentation is stored in line with company policy and procedure.
• Deliver all safety related KPIs including accident rate and health and safety audit.
• Manage the reactive and preventative maintenance schedules to ensure the site is maintained to the highest standard.
• Identify value enhancing site improvements and make recommendations to the PM/GM

Operational and service

• The AM must possess a full understanding of how each department operates so they can support when the site is in high demand OR at times be placed in any department when the site is operating on a skeleton model in order to control labour costs.
• Take part in Manager on Duty shifts as well as site opening and site closing shifts.
• Deliver effective and accurate communication and reports to the Cluster Manager and Marketing Manager together with Directors.
• Ensure all hourly, bi hourly, weekly and monthly procedures are conducted thoroughly and that the highest standards of site presentation and maintenance are delivered.
• Ensure highest level of service is delivered to customers, promoting repeat business and an environment to capture reviews across all social media platforms.
• Ensure any general complaints are dealt with swiftly with the overall aim to recover experience and encourage repeat business. For technical complaints ensure they are escalated to the correct function within the business.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: £26,000.00-£28,000.00 per year

Benefits:

• Discounted or free food
• Employee discount
• On-site parking

Schedule:

• 8 hour shift

Supplemental pay types:

• Performance bonus
• Safety bonus

Work Location: In person