Job Title: Assistant Manager

Location: Antwerp

Salary: €3300

Start: ASAP

OVERVIEW

This company is expanding within the EU and their footprint in Belgium is set to expand in 2024 with the addition of their first building in Antwerp set to open in Q2.

The role of Assistant Manager is responsible for the support of the location team and carries personal responsibility for a variety of tasks.
The role demands strong operational focus with the ability to support/play an active role in the achievement of our sales and commercial objectives.

OBJECTIVES:

• Create a proactive.
  empowering and safe workplace for our colleagues and member through your contribution to our team and values adoption
• Achieve, with your team, the location’s balance score card objectives.
• Provide support and cover as required within your location for periods of leave/absence from community and reception (where applicable)
• Build partnership/values driven relationships with our third-party service providers to maintain service level agreement (SLA) standards.
• Participate in the growth strategy through sharing of leads, ideas and best practice and new location openings support

RESPONSIBLITIES

Trading & Business Performance

• Support the achievement of the locations occupancy and average desk rate targets (balance score card) through pipeline management and sales activities.
• Provide, as defined by reporting schedules accurate weekly, monthly and quarterly reporting to company team colleagues.
• Work in collaboration with the account receivable (AR/finance) team to deliver accurate billing and debtor management process.
• Deliver finance tasks in line with current procedures
• Manage costs and expenses in line with process and budget

People, Community & Culture

• Provide (to your general manager) constructive, candid feedback on colleagues areas successes and challenges to support your general managers development of the location team.
• Support your general manager in the supervision of the team in line with the staff handbook and associated policies.
• Assist with recruitment, on boarding and ongoing training of your wider location/company team members.
• Help plan and deliver cover for all colleagues in your location to ensure colleagues holidays, leave of absence and breaks are planned for, using agreed company leave approval process.
• Undertake assigned training (both mandatory and development based) as prescribed via learning management.
• Take part in the creation and delivery of the locations community events programming including the planning and operations of events

Safety, Compliance & Operations

• Take part, as agreed with your general manager in regular routine of contact with your members.
  Capture all feedback shared using the established channels including duty management log.
• Manage action planning of member survey feedback and other feedback channels
• Capture, report and escalate where appropriate all member issues, ensure progress/action is reported back to the member (using company tools and agreed process)
• Ensure member onboarding and offboarding process is managed across all relevant systems
• Ensure brand standards are adhered to across the location, conduct walk rounds and audits as required.
• Manage relationships with building suppliers/third parties in a professional and collaborative manor, in accordance with the SLA terms (where applicable) using agreed reporting and escalation tools.
• Work with your general manager and on-site colleagues to ensure compliance in the use of shield safety and all aspects of the companies compliance with health and safety policy.
• Conduct and oversee daily/weekly/monthly checks as prescribed by Shield safety.
• Act in compliance with our virtual office (VO) licence agreement checks and process
• Manage the process of purchasing in compliance with the PO system and purchasing policy
• Manage your expenses, and those of your team in accordance with the company policy
• Ensure compliant use of company systems from yourself and the team, work to address/resolve any reported issues to ensure standards are met and maintained across the team
• Uphold all policies and procedures as outlined (subject to change).
• Speak English, Flemish is a bonus