JOB TITLE:                                                          ASSISTANT MANAGER          

SALARY:                                               £33,000 + Bonus

Location:                                                      Southend, Essex

MAIN DUTIES AND RESPONSIBILITIES      

• Always maintain a professional and welcoming approach when dealing with customers
• Assist in implementation of merchandise and layout to maximise sales, customer satisfaction and bar appearance and image
• Assist in implementation of bar advertising, promotional strategy and activities
• Assist in managing costs and overheads, and all factors affecting the profitable performance of the bar
• Liaise with internal departments (e.g., head office) and external agencies and authorities (e.g.
  suppliers, advertising, recruitment, training, fire services, police, local council and health and safety inspectors)
• Assist in managing and maintaining effectiveness of IT systems
• Responding to customer complaints and comments as appropriate
• Touring the bar regularly, ensuring walkways are kept clear for customer access, talking to colleagues and customers, and identifying and resolving any issues in a timely manner
• Complete all necessary administration as required
• Assist in recruitment and selection of employees as required
• Assist in training and development of new and existing employees
• Lead by example
• Ensure effective deployment of staff on shift, delegating tasks as appropriate
• Ensure all employees are carrying out their duties
• Ensure all employees understand the importance of excellent customer service, and provide advice to employees as appropriate on the provision of excellent customer service

PERSON SPECIFICATION

• Hands-on bar and waiting experience in a busy hospitality service environment.
• A proven track record of delivering high standards of service and presentation.
• Excellent interpersonal skills
• Highly presentable with a pro-active approach to maintaining excellent customer service
• Previous experience of managing and training staff in a team leader or supervisor capacity.
• Experience of managing consumable / perishable stock and delivering catering services within appropriate food hygiene legislation/best practice.
• Previous cash handling and cash reconciliation experience IT skills including a basic competency in Word and Excel
• Ability to work flexible hours including evenings, weekends and Bank Holidays as required

JOB TITLE:                                                          ASSISTANT MANAGER          

SALARY:                                               £33,000 + Bonus

Location:                                                      Southend, Essex

Interested in this challenge - send your CV to james@corecruitment.com or call 0207 790 2666 for a chat

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