Assistant Practice Manager

Job Description Assist the Practice Manager & GP Partners with the below tasks to maintain the effective management of the Practice. This list is not exhaustive & may be added to at any time: ORGANISATIONAL All aspects of building maintenance including Health & Safety Liaise with Practice Manager & GP Partners regularly Liaise with relevant staff within the PCN & locality to share learning & achieve objectives Liaise with commissioners regarding contracts & performance reporting Development & review of Policies & Procedures Maintain CQC compliance Handle patient complaint responses Assist with the coordination of quarterly Patient Participation Group Coordination of staff training Any reasonable tasks requested by the Management Team STAFF Line management of staff Provide training & ensure mandatory training is complete Monitor workflow & implement more efficient processes Disciplinary procedures Rotas Annual leave management & coordination Recruitment, including pre-employment checks & interviews Deputise for the Practice Manager during absence QUALITY & PERFORMANCE Quality & Outcomes Framework targets & submissions National & local enhanced service targets & submissions Internal audits of performance IT Management of IT systems, staff logins, etc. Electronic appointment diaries Online consultation platform management Phone system monitoring & management