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SalaryAbout the Company
Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family, individuality, community and care, ensuring a hand picked experience for every guest and employee.
We are currently recruiting for a Assistant Reception Manager at Rhinefield House Hotel & Spa, part of Hand Picked Hotels.
Known locally as the 'Jewel in the Forest', Rhinefield House is an award-winning luxury hotel steeped in natural beauty, hidden deep within the New Forest National Park. Rhinefield House is proud to be the only AA four hotel in the New Forest. The hotel has 50 bedrooms, including three feature suites, an outdoor pool, a small health suite and a 2 AA Rosette fine dining restaurant & bar. It is a popular wedding and afternoon tea venue with beautiful grounds and gardens.
About the Role
- The role of an Assistant Reception Manager is to help ensure that the Reception Team consistently delivers exceptional service, putting the guest at the heart of all activities.
- You will help to lead the team in the effective delivery of department goals, planning and organising work activities, seeking to continuously improve ways of working and engaging the team to do the same.
- You’ll maintain regular and effective communication within the Front Office team and hold daily briefing sessions and attend meetings when required.
- You’ll be an excellent communicator and able to connect with all levels of the business.
- Maintaining a safe, healthy and secure workplace environment, following all work protocols and engaging the team with training and upsell initiatives.
- Building effective relationships to create a positive learning environment will be a key requirement to ensure the success of the department and team.
- Most of all we will want you to be inspired, have fun and enjoy being part of our Passionate Hand Picked Team.
About you:
- Minimum of 2 years supervisory experience working within a luxury 4 or 5 star hotel.
- Good computer skills, including knowledge of hotel reservation systems and microsoft office. Knowledge of Opera is desirable.
- Proven experience of managing, coaching and developing teams, and you will enjoy motivating others to be their best, achieve their goals and full potential.
- Being driven to deliver outstanding and memorable customer service, ensuring our guests feel at home will be your passion and motivation.
- You will be excellent at building a rapport with colleagues and guests.
- You’ll have previous duty manager experience and can handle customer complaints promptly and professionally demonstrating genuine care and concern.
- Most of all, you will have a professional, organised and friendly approach and be able to anticipate our guests needs and create memories.
- Due to the location of the hotel, you will need your own transport to reliably commute.
Company Benefits
Our Benefits include:
- A competitive salary package of £31,866 per year, plus a share of service charge.
- This is a full-time role, working 40 hours per week over 5 days to include a mixture of early shifts from 7.00am – 3.30pm and late shifts from 2.30pm – 11.00pm or mid shifts depending on the demand of the business. On occasions you may be required to cover Night Manager shifts. This will include weekends on a rota basis.
- Company pension scheme with a generous employer contribution.
- Life assurance scheme.
- Employee Assistance Program to support you with whatever life throws at you.
- Company Sickness Scheme Benefit.
- 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
- Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
- £30 staff stays with Hand Picked Hotels per room Bed & Breakfast & 25% discount on all food & drink. Yes, it’s as good as it sounds! Annual loyalty awards (like afternoon teas and overnight stays)
- Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
- Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
