Assistant Service Manager

Position: Assistant Service Manager

Location: Norwich

About Our Client:

A leading automotive company in Norwich seeks an Assistant Service Manager to work closely with the Aftersales Manager in maintaining service department operations and customer satisfaction. Significant investment to this site has resulted in impressive facilities now being enjoyed by staff in a positive working environment.

Key Responsibilities:

• Operational Excellence: Assist the Aftersales Manager in overseeing Service Department operations to meet volume and profit targets.
• Customer Satisfaction: Uphold and improve standards of customer satisfaction and retention within the department.
• Team Leadership: Lead the Reception and Workshop teams, ensuring efficient collaboration and performance.
• Collaborative Contribution: Work effectively within the team to enhance overall business service delivery.
• Compliance & Partnership: Ensure adherence to manufacturer partner standards, maintaining strong relationships.

Candidate Profile:

• Experience in automotive service management with a focus on operational efficiency and customer satisfaction.
• Leadership skills with the ability to guide and motivate teams.
• Knowledge of automotive service processes and regulations.
• Strong communication and problem-solving abilities.

What's On Offer:

• Competitive salary and performance-based incentives.
• Company car + fuel allowance.
• Opportunities for professional growth within the automotive industry.
• A focused and collaborative work environment.

Please apply online or contact Justin Murray at Big Sky Additions for further info on this vacancy.