Assistant Student Support Officer

The Role and the Department John Snow College is a friendly, diverse, active and inclusive community based in Mount Oswald, Durham. Proud of our heritage, we celebrate both Durham University's traditional values and the modernity of our College life. We are recruiting for a part time (0.5 FTE, 17.5 hours per week) Assistant Student Support Officer for a 12-month fixed term contract, starting from the 1st of August 2024. The postholder will work from Monday to Wednesday morning. The Assistant Student Support Officer, along with other College staff including the Principal, Vice-Principal and Assistant Principal, will be an integral and visible part of the College community. They will be a primary point of contact for the College’s students and will provide them with face-to-face Student Support services. They will report to the Assistant Principal, the lead officer for Student Support within John Snow College. The Assistant Student Support Officer will deal with individual Student Support cases, resolving them where possible and referring students where appropriate to academic departments, specialist services (such as the Counselling and Mental Health Service) and external support agencies to best address student concerns and issues. They will liaise actively with other parts of the University to provide joined-up support for students, and will maintain ownership of student cases even when referring them to other areas. The post-holder will also support pro-active wellbeing initiatives within the College.