Assistive Technology Officer

Assistive Technology Officer
Salary: Grade E - £26,421 - £28,770 per annum, (part time pro rata amount is £13,210.50 - £14,835 per annum) 
Shift: 1 x 18.5 hours per week 17.00-23:00 four days on and four days off, to include Weekends and Bank Holidays
Based at Harvey Road Nottingham NG8 3BB
Permanent opportunity
Nottingham on Call is our 24/7 call centre providing specialist advice and support to elderly and vulnerable residents. We provide services to residents within the Nottingham City and surrounding areas who use our lifeline emergency response systems. We also take over from the customer service centre, taking emergency repairs calls from tenants outside of office hours.
As an Assistive Technology Officer your duties will include:

Answering inbound calls from our elderly and most vulnerable customers ensuring that a prompt response to their needs or emergency is provided.
Answering calls from out of hours services including repairs, Emergency Duty Team and Housing Aid.
Responding to day-to-day queries, administration and maintaining accurate records.
Travelling to customers’ homes to install and collect simple alarm equipment and to support and provide reassurance pending the arrival of the emergency services. 

The ideal candidate will:

Have excellent customer service skills plus a calm and caring approach to deal with a range of issues facing customers
Ability to communicate clearly and professionally to ensure that the highest level of customer service standards is met.
Have some knowledge of working in a service that delivers support services to vulnerable people and/or in a call related environment.
Have some experience working with elderly and vulnerable clients, as the role requires the ability to empathise and respond according to their individual needs. 

Essential Requirements:

Full UK Driving Licence
This post is subject to an Enhanced DBS check 

Please note: Full training on installing Telecare equipment will be provided.
Rewards and Benefits:
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits. 
In addition to working within a great team and a competitive salary you will have access to:

26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
Access to a generous, defined benefit pension scheme offering 17.9%
Smart Working – to support your work life balance
Health and wellbeing benefits including access to our Employee Assistance Programme
Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Please see our website for more details: Employee Benefits - Nottingham City Council Careers (oraclecloud.com)
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
How do I apply?
To find out more and discover how you can help NCC Housing Services make a real difference to peoples’ lives, please click the apply link. 
You will be asked to submit a CV and cover letter detailing why you would like to be considered for this role, and what skills and experience you would be bringing to the to the team. 
Closing date: 22 February 2024 – we may close this early if we receive high volumes of applications  
Interview date: Interviews will commence once the role closes and will take place at our Harvey Road office – Please note this is subject to change  
Keywords: vulnerable, tenants, support, Assistive Technology, independent living, emergency, response, housing, council, supported housing, customer care, customer support, call centre, client care, community care, supported housing, emergency response, customer service, control room, emergency care, emergency responder, community care