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SalaryOverview:
Great opportunity for an onsite Automotive Claims Assessor to join the fast-paced Service and Repairs team of a successful automotive company in Reading. This is a varied and busy role working in a friendly and supportive team, providing quality customer service to advise on bookings and assess customer vehicle claims. Great company discounts offered in addition to competitive salary.
Responsibilities:
- Liaising with customers and appointed garages regarding servicing, MOTs and repairs
- Selecting garages to carry out work and agreeing cover for claims
- Assessing garages diagnosis for repair work, ensuring labour and parts quotes are reasonable
- Regularly updating and advising customers on bookings and warranty issues
- Resolving any issues or complaints as positively as possible
- Maintaining a high standard of customer service
Requirements:
- Previous customer service experience either within an automotive, motor claims or office environment
- Good knowledge of vehicle parts
- Any experience of vehicle warranty/insurance claims would be highly advantageous
- Friendly and polite telephone manner
- Confident computer skills and strong attention to detail
- Able to work well under pressure
Benefits
- Bonus scheme - realistic to achieve
- Onsite parking
- Regular competitions and perks
- Monthly social events
- Regular access to CEO
- Free MOT and service
- Company pension
- 22 days holiday + BHs
If you think you are suitable for this role, then please click ‘APPLY’ now!
Recruitment Note:
Due to the unprecedented volume of response we are currently receiving, regrettably, we are unable to respond to every application individually. If you have not heard back from us within 5 days, please assume your application has been unsuccessful. If the situation changes, or another suitable role arises, we will be back in contact.
Due to the unprecedented volume of response we are currently receiving, regrettably, we are unable to respond to every application individually. If you have not heard back from us within 5 days, please assume your application has been unsuccessful. If the situation changes, or another suitable role arises, we will be back in contact.
