Address
Form of work
SalaryA rare opportunity has arisen at Volkswagen Group UK within the One Aftersales team for an Automotive Technical Specialistto join the Technical Service Centre (TSC) workshop. You will be working on full time permanent basis (Monday-Friday) in Milton Keynes.
What you could be doing
- Provide our Group network (all 6 brands) with high quality technical support (hands– on) resolutions, remote support, dealer on site visits as a result of a Technical Support Escalation, Customer Support or Brand Escalation
- Taking ownership of information and guidance provided with a customer centric approach whilst meeting Group global targets for quality and response.
- Support our brands on an limited Ad-Hoc basis with technical aspects of New Vehicle launch activity, Press interaction regarding technical aspects of our vehicle range and development of proactive and reactive solutions prior to and during events.
- To proactively drive case resolution through remote or hands-on repair guidance during a dealer visit or if a vehicle is returned to our Technical Service Centre. Collaborating with the Customer Service Centre, Technical Support, Brands and National Learning Centre to ensure customer satisfaction – resolution. This should include hands on diagnosis and repair, handling of DISS cases, remote support e.g. RELS and technical dealer visits where appropriate.Documenting lessons learnt and addressing knowledge gaps to ensure preventative measures are implemented – continuous improvement to become “The ultimate workshop”.
Skills & experience you can bring to the role:
- Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs
- Ideally a Master Technician/High Voltage Expert or someone who is developing towards this
- UK driving licence
- Excellent computer/analytical skills to troubleshoot issues
- Strong communication skills to relay information effectively at all levels
- Highly motivated self-starter able to work on own initiative with a desire to resolve a variety of technical issues at one time.
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
One Aftersales
One Aftersales combines experts from across the business into one function, focusing on different areas of our aftersales proposition. Every day is different, often requiring lots of cross-team working and collaboration, with problem solving how to deliver the best experience for our customers once they are owners of one of our vehicles. Decisions have a quick and direct impact on our proposition, and have a major impact on the success of our business; from both a reputational and financial perspective.
About Volkswagen Group
We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.
It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.
There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.
