Address
Form of workMPI are currently recruiting for permanent Vehicle Technicians to be based in St Albans, Hertfordshire
Monday to Friday & alternate Saturdays
Benefits
Car Benefit Scheme (after successful completion of probation period)
Comprehensive training provided.
25 days of holiday (+ Bank Holidays)
Company pension scheme
Staff discount scheme
Sick pay
Health and wellbeing programme
Profile:
Reports to the Service Manager / After Sales Manager
Carries out all workshop work in an efficient and safe manner, to meet customer requirements and maximise workshop utilisation and productivity
Key Attributes:
Works as part of the workshop team to carry out scheduled vehicle service and repair work, in accordance with the relevant manufacturers standards
Examines vehicles and diagnoses non-routine defects, either in the workshop or during a road test, using a knowledge of the vehicles and technologies concerned
Examines vehicles and reports defects against relevant regulatory bodies
Carries out each job within the budgeted time as set out on job card – to maintain own labour productivity
Works in accordance with workshop and Centre Health & Safety requirements
Works with colleagues to maintain workshop standards of cleanliness and tidiness
Takes personal responsibility for the daily maintenance of workshop equipment, and reports equipment defects or problems that need attention
Follows key processes to achieve specified quality and efficiency targets
Works with the Centre developing and improving more efficient processes
Talks to customers to summarise the details of the work required or carried out, and answer their questions
Offers customers a detailed technical explanation (where this is required) in a way that recognises their level of technical proficiency
Listens carefully to customers and builds rapport and understanding during these discussions (where possible) to deliver customer satisfaction with the Centre
Coaches and supports apprentice technicians – for example by explaining a repair on a step-by-step basis as it is being carried out, or allowing an apprentice to carry out part of a job
Provides assistance and guidance to colleagues who are less skilled or knowledgeable about a particular vehicle or technology
Attends specialised training as required by the relevant manufacturer
Works with colleagues and other teams across the Centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
Ensures opportunities for sales are followed up by the most appropriate specialist
Reports on technical problems using appropriate procedures
Responsible for handling customer data in line with GDPR
Ad hoc duties as and when required to meet the needs of the business
This job description describes (but does not limit) the main duties and responsibilities of the job. These are subject to variation by the company as is necessary to respond to changes, both internal and external which the company experiences.
For further information please contact MPI and ask for the Engineering Team
