B2B Customer Support Coordinator - With French

FRENCH SELECTION UK
B2B Customer Support Coordinator (with French)
Customer Service, Inbound Call, Customer Care, Advisor, Inbound Call Centre, Customer Support, French Speaking, Coordination, Administration, Sales, Inside Sales, Sales Support, Key Account, Export Coordination, International Customer Service, Customer Service Coordinator, Admin Support
Salary: around £25,000 pa
Location: Manchester
At commutable distance from Warrington, Bury, Rochdale, Blackburn, Preston, Wigan, Burnley, Stockport, Bolton, Liverpool
Ref: 5412F

VIEW JOB DESCRIPTION > APPLY NOW:
Please visit the French Selection UK website, vacancies section, search job reference: 5412F
Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a British company - leaders in their field

Main duties:
First point of contact for customers, delivering a high customer experience to gain new business, maintain current business and support the continuous growth of the business.

The Role:
- To create & maintain a strong relationship with new & existing clients
- To create & maintain information on the company database.
- To manage large amounts of incoming calls
- To recommend potential products or services to management by collecting customer information
- To resolve product or service problems by clarifying the customer's complaint
- To check all of the relevant information (credit, delivery details, price, quantity, etc...) and process orders
- To ensure that all customers enquiries are dealt with in a timely manner
- To coordinate with and support other departments
- To issue reports as and when needed for management, clients and the team
- To work as part of a team and autonomously at times

The Candidate:
- Fluent in French - Excellent level both oral and written
- Previous experience working in a similar role (Customer Service/Sales Administration/ Pre-Sales, etc.)
- Excellent communication & interpersonal skills
- Confident, proactive & dynamic
- Computer literate (excel/MS Office…)
- Able to work to tight deadlines and prioritise in a fast-paced environment
- Creative person, able to provide new solutions/ideas

The Salary: around £25,000 pa

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.