AddressJob summary
We are looking for an enthusiastic, self-motivated, friendly and caring individual to provide administrative and clerical support to our well-established, nationally certified Cardiac Rehabilitation service. The service supports patient' recovery following a diagnosis/procedure of Heart Attack, cardiac surgery or coronary angioplasty.
Main duties, tasks & skills required
Applicants should hold a qualification in Business Administration NVQ level 3 or have equivalent experience in an administrative role. They should be able to demonstrate excellent IT skills including Microsoft Office and Excel Spreadsheets. Experience in the use of databases is desirable and knowledge of Clinical Portal, Oceano and digital dictation is desirable but not essential. Experience of working in a medical/healthcare environment is also beneficial. With support you will be managing and processing cardiology referrals from hospitals all over the country and referring patients' care onwards to other Cardiac Rehab programmes where appropriate.
The ability to prioritise and self-manage your workload is essential. An excellent telephone manner to deal with both patients and staff enquiries is important at all times.
About us
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
University Hospitals Birmingham is a Smoke-Free premises hospital.
Job description
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person specification
Qualifications
Essential
- Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
- Business Administration NVQ level 3 or equivalent experience in an administrative environment
Experience
Essential
- Experience of dealing with the Public/Customer service experience
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
- Experience of using IT systems
Desirable
- Experience of working in a busy environment
- Experience of working in Healthcare
Additional Criteria
Essential
Personal Attributes:
- Work effectively and flexibly as part of a team to meet the needs of the
- Confident in dealing with people at all levels
- Must be able to demonstrate an understanding of equality and diversity
- Mature open and flexible approach to work
- Demonstrates care and compassion
- Good inter-personal and communication skills.
- Good organisational skills
- Team Player
- Conscientious
- Demonstrates reliability, motivation and commitment
Other Factors:
- Ability to travel to multiple sites
- Ability to work under pressure and deal with stressful situations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
