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Form of work
SalaryOur trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Detailed job description and main responsibilities
1. CLINICAL RESPONSIBILITIES
- Maintain a professional behaviour at all times and promote a positive image of Royal Free London NHS Foundation Trust at all times, in line with World Class Care values
- To demonstrate good communication skills when dealing with patients, relatives and members of the multidisciplinary team utilising sensitivity, empathy and ability to manage conflict.
- To perform, accurately record and interpret patient observations -temperature, pulse, blood pressure
- To support patients through the sleep pathways as directed by the team.
- To support the team in performing diagnostic tests (e.g. set up sleep studies, perform spirometry, perform SNIP/MIP/MEP, take capillary blood gases)
- To check equipment and liaise with EME or supplier for returns or faults
- Supply replacement equipment/parts to patients via post/courier
- To provide education to patients, relatives and carers
- To understand the principles of the Friends and Family Test/Expedia patient feedback and how it is used to improve and maintain an excellent patient experience.
2. RESPONSIBILITY FOR PATIENTS
- Contribute to the provision of a safe and therapeutic environment for all patients, relatives, friends and hospital visitors.
- To ensure high standards of care are given to all patients, monitoring this through spot checks and clinical quality indicators outcome measures.
- To be responsible for the maintenance of accurate written patient records as required.
- Ensure patient confidentiality and dignity at all times, providing an appropriate environment to perform investigations and treatment.
- Help patients seeking support and medical assistance when needed.
- Effectively communicates information to patients, carers and other staff.
- Able to diffuse potentially hostile and antagonistic situations with staff, patients and relatives. Knows when to seek support and who to escalate to.
- To use prioritising and time management skills to meet the unpredictable and conflicting needs of the service.
- To participate in the staff appraisal scheme and Personal Development Plan (PDP).
- To maintain a CPD portfolio reflecting personal professional development.
- RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES
- To assist in managing stock control for relevant area and under supervision order equipment
- Ensure the safe cleaning and longevity of departmental equipment
- Unpack and check all deliveries against orders
- Liaise with EME department to ensure all equipment is appropriately checked and recorded according to hospital policy
- Report to team members any problems with equipment/stock
- Log faulty equipment and liaise with EME or supplier to repair
- Facilitate the organisation and maintenance of computing and clinical equipment for the Department
- To ensure consultations are recorded appropriately and correspondence sent when necessary.
- To assist in the maintenance of a database of patients
- To ensure that trust protocols are followed
- To contribute to the care, calibration, maintenance and security of the department premises and equipment.
- Provide support to the team in an administrative capacity and be completing tasks fully and in a timely manner
- Make effective use of resources available to support and enhance patient care.
- Ensure, maintain and update the supply and availability of patient information; in line with trust policies (e.g. photocopying of patient information leaflets and supply maintained)
4. RESPONSIBILITY FOR RESEARCH, EDUCATION AND DEVELOPMENT
- To educate patients and their carers in the use of sleep and ventilation equipment
- To assist the sleep and ventilation team in research e.g. data collection
- To maintain a CPD portfolio reflecting personal professional development
- the work to the competencies/objectives expected of an Assistant Technical Officer within the sleep ventilation team
- To develop an understanding of clinical governance.
- To participate in departmental meetings and communicate minutes with the team verbally and in writing when required.
5. RESPONSIBILITY FOR LEADING AND MANAGING
- To complete mandatory training requirements.
- To set an example of professional working behaviour, including maintaining punctuality, good attendance and commitment to department
- To help orientate new staff to the team and participate in NIV teaching programmes.
- To be involved with teaching, supervising and assessing all staff, carers and patients involved with the care of sleep and ventilation patients, seeking assistance as required.
- RESPONSIBILITY FOR INFORMATION RESOURCES
- To be responsible for the maintenance of accurate written patient records as required.
- To have a good working knowledge and skill of word processing and spreadsheet programs
- Under supervision prepare reports for managers and colleagues. This could include reports supporting cases for development, reporting performance, and monitoring specific services.
- Assist in the smooth introduction and running of new services offered by the Department
- To attend relevant staff and management meetings, tutorials, training sessions, and external courses.
- Contribute to the development of appropriate outcomes and service impact measures to evaluate patient response and service development needs.
- Ensure all information is stored in accordance with the Data Protection Act and Caldecott guidance.
- To communicate effectively and work collaboratively with medical, nursing and therapy colleagues to ensure delivery of a co-ordinated multidisciplinary service.
- Carry out administrative work relating to the work of the sleep and ventilation team and ensuring confidentiality:
- writing reports directly onto the hospital reporting system
- booking and rescheduling appointments
- dealing with enquiries from patients and colleagues
- receiving/welcoming patients
- posting/faxing out reports
- arranging patient transport and portering
- maintenance of filing systems
- GOVERNANCE AND AUDIT
- Under supervision operate good equipment management procedures to ensure timely and effective maintenance and regular safety testing.
- Assist in maintaining accurate databases and save adhering to Trust policies and guidelines.
- To contribute to the care, calibration, maintenance and security of the department premises and equipment.
- Process information electronically and manually.
- Ensure information is communicated through the appropriate trust channels as required.
Person specification
Education
Essential criteria
- Maths and English GCSE
- Experience to NVQ level of applied training to diploma equivalent level
Experience
Essential criteria
- Experience with physiological diagnostics
- Experience in managing sleep queries
- Demonstration of knowledge in relation to providing high standards of patient care
Skills and Aptitudes
Essential criteria
- Excellent communication and organisational skills
- Understands and has knowledge of using sleep equipment
- Demonstrates excellent computer skills i.e. Cerner, Microsoft Packages
Personal Qualities & Attributes
Essential criteria
- Able to use initiative and have a flexible approach to work
- Ability to demonstrate high standards of professional behaviour and positive attitude
- Ability to establish good working relationships with patients, carers, healthcare workers, managers, clinicians etc.
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.- AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
- By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.
- If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
- Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
- If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
- The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
- The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.
- By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
- Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.
Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.
Please note:
- Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification.
- Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
- Interview arrangements will be communicated via email so please check your email regularly following the closing date.
Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.
