Banking & Client Systems Credit Control Team Leader

Role Overview

The role of the Banking &Client Systems Credit Control Team Leader will provide support to the Banking & Client Systems Manager, in the delivery of the Central Banking and Client Systems Credit Control function for UK Property Management. 

The individual who carries out the role will work with both the Core banking team (8 team members) on the Savills main bank account and with the Client Systems team (4 team members) on Banking and Credit Control. They will be a proactive, confident leader, inquisitive to drive improvement and develop the team.

Key Responsibilities

• Manage and work with the team to ensure daily tasks are completed
• Review and Manage team workloads and resource requirements
• Regular review and management of individual and team performance
• Provide guidance and assist with the accurate and timely allocation of tenant receipts
• Monitor and help drive down Suspense items working with internal and external colleagues
• Perform regular 1-2-1s and Appraisals, manage holidays and sickness
• Manage and resolve escalations and queries
• Work with the Banking Team Manager and Team Leader to identify ways of improvement and adapt to new systems/software

Key Skills

• Experience of working in a high volume, fast paced transactional department
• Strong organisational and time management skills
• Ability to train, support and develop team members
• Lead by example with open and honest communication, quickly establish trust and credibility
• Knowledge of business processes and procedures
• Have a positive attitude and promote this throughout the team
• Experience in a banking/Credit Control role
• Forward thinker, anticipate deadlines and work to achieve
• Ethical with strong integrity

Team Overview

8 Banking team members managing the coding, processing and allocation of tenant receipts to clear invoices due utilising auto matching software. The team work on unidentified receipts completing due diligence to allocate or return, this includes various methods of communication to verify what the unidentified items are for, items are managed through a portal whilst being investigated. The team also manage internal payment transfers and external returned funds.

4 Team Members manage Banking and Credit Control for clients working on specific systems collecting payment for Rent and Service Charge due. 

Savills employee offer

Recruitment agencies

Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.
Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.