Bar Assistant

To apply for this post please complete the online application process on our website:
https://birminghamrepertorytheatreltd.peoplehr.net/Pages/JobBoard/Opening.aspx?v=703ba02f-df08-498b-b98b-ed4fffe8cb67
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*we accept other forms of submission including video and audio recordings.
The Rep is a Disability Confident Employer. If you would like to apply under this scheme please selection this option on our application portal.
The Rep supports and encourages applications from refugees seeking asylum in the United Kingdom. We will guarantee an interview to any refugee if they meet the minimum criteria for the job vacancy and has the legal right to work in the UK. If you would like to apply under this scheme please select this option on our application portal.
If you would like to request any adjustments to enable you to apply for this post or to fully participate in an interview, please contact RepTalent@birmingham-rep.co.uk
This is a rolling recruitment campaign.
Interviews will be scheduled when suitable candidates apply.
Guidance
Please read the job description carefully before starting your application to ensure that you meet all of the essential criteria and are able to provide evidence in your application to support these areas. Only relevant information will be considered when shortlisting candidates.
In line with GDPR, your application will be retained securely for 6 months before being destroyed if you are unsuccessful.
Vacancies will generally close by the deadline, however, we reserve the right to close the vacancy early if we receive a high volume of suitable applicants. We therefore advise candidates to submit their applications as soon as possible if they wish to be considered for the role. Any applications made after the deadline will not be considered.
Role Summary
The Bar Assistant role will be responsible for ensuring our customers have a first class visitor experience that reflects the mission and values of the organisation. You will be vital to the smooth running of the front of house hospitality and it will be crucial that you are a superb communicator. You must be able manage work quickly and manage several tasks at one time, all whilst maintaining professional, calm and welcoming.
Main duties and responsibilities
Customer Service & Visitor Experience
• Be a passionate advocate of providing excellent customer experience every time
• Be customer focused, welcoming, engaging and diligent when dealing with all customers
• Maintain a working knowledge of the bar’s , café and pod services, such as café food menu, the drinks menu and additional services (e.g. take away options, interval drinks ordering), keeping on top of any changes
• Be pro-active in bar & café sales to ensure maximum profitability, working efficiently to manage queue lengths
• Work with other staff to ensure consistency of exceptional customer service
• Work with the Catering team to ensure professional and seamless service is provided at all times, always ensuring you understand the catering provision
• Ensure tables are cleared in a prompt, calm and friendly fashion, always being aware of hygiene standards
• Ensure drinks & food are served in good time and be aware and prepared for peak service times
• Assist in restocking food and beverage items as needed. Adhere to proper food safety and hygiene guidelines to ensure the health and safety of customers.
• Assist with internal and external events as required, you will be required to work on the events side of the business (UVB) providing bar & waiting services.
• Learn to deal professionally with complaints and report any incidents to the Bar/Café Manager or Supervisors.
• Adapting your style and manner to the customer needs and personalities
• Act as a face for BREL and The Rep, being polite and courteous at all times
Finance and Stock Control
• Learn and maintain a good standard of cash handling and correctly operate the Bar’s cash register and EPOS systems
• Learn and develop stock control procedural practices
Maintenance
• Ensure that a good standard of cleanliness is maintained throughout the bar area, raising promptly any issues or concerns
• Ensure any maintenance issues are reported to the Catering Supervisor
 
Person specification
You must have…
If you do not demonstrate that you meet all these criteria you may not be shortlisted.
• Experience as a Barista.
• Experience working on a Bar, Café or Restaurant
• Numeracy Skills and ability to confidently handle cash and card payments
• Ability to work effectively under pressure and remain calm at all times
• Good communication skills and warm, friendly style
• Professional appearance and behaviours
• Flexibility to work varied shifts, including weekday daytimes, weekends and evenings on a consistent reliable basis
It’d be great if you had…
If we need to choose between candidates who meet the essential criteria, we may take these factors into account.
• Experience of working on a busy bar
• A knowledge of the local area
 
Terms & Conditions
Pay: £12 per hour.
Hours: This is a zero hour contract. You will be scheduled to work as and when required. Evening and weekend work will be required.
Holidays
20 days per year plus public holidays. The holiday year runs from 1 September to 31 August each year.
Notice period: The notice period will be 1 week.
Location of work: Your main place of work will be The Rep in Birmingham, but you may be required to work permanently or temporarily at other locations locally.
You may be asked to work temporarily in other locations in the UK.

Proud member of the Disability Confident employer scheme