Bilingual Customer Services Executive

Job Description

SurePetcare is a global Technology UK company, based in Cambridgeshire. Our wide range of products (surepetcare.com) monitors the eating, drinking, activity, behavior and location of pets to provide owners with a deeper understanding of their pet’s health and well-being. If you are passionate about Pets and willing to help our customers across the world join our great team.

We offer an extremely high level of customer service and see this as a major asset for our business. This not only keeps our existing customers happy but also helps drive new. We have a large customer base in Europe and have an immediate need for a flexible, multi-lingual member of staff to provide local language customer service.

• You will be fluent in English & 1 other European language. Other languages will be a bonus
• To act as first point of contact for our European customers providing customer support via email, telephone and online. Direct contact with individual customers to troubleshoot, solve their issues and to escalate as appropriate to the Team Leader.
• Working with our European fulfilment & contact centre to ensure smooth provision of customer service and product delivery. Working with the rest of the customer service team, providing cover where necessary.
• Direct contact with existing trade customers. Obtain feedback from customers on areas where Sure Petcare can improve its offering.
• Support of ongoing business operations, including the setup of new systems, occasional order taking, sales administration, and trouble shooting.
• To assist with social customer service Facebook & Twitter

Qualifications, Skills & Experience Required:

*** EXPERIENCE PREFERRED BUT TRAINING WILL BE PROVIDED ***

• The successful candidate will have a very positive attitude to customer service, sharing our view that it is central to the success of our business
• They will have a good understanding of technology, especially connected products and IOT (Internet of things)
• They will have good written and oral communication skills
• They will be able to pick up new skills easily
• They will be an organised person, confident to work independently and happy to adapt to the varied requirements of the role

Other skills that would be advantageous but are not a requirement are as follows:

• Experience with connected products or IoT products and service
• Experience of social customer service

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively for the common good. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Requisition ID:R280765