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Form of work
SalaryAbout us
Modern Networks provides IT Support, connectivity, and communications in an easy to consume integrated solution to over 2,000 sites across the UK. From our support centre in Hitchin, we deliver a high quality 24/7 service to users and serve some of the largest commercial property managers in the UK.
What you’ll be doing
Reporting to the Billing Manager, our Billing Assistants support the wider Finance department with necessary administration, including monitoring Billing emails and answering the telephone. You will deal with basic queries and give advice accordingly. This role also is responsible for invoicing, including amending invoices where appropriate and the use of e-invoicing systems and posting these on.
This an integral role in our finance function, ensuring delivery excellence in the Order to Cash function & driving great business partnerships with our Commercial Teams.
- Assigning Cases and Tasks via ServiceNow to the correct groups within the Company.
- Create Invoices/Credits from billing platforms (Sage 50, Connectwise, SAP, Xero).
- Ensure Invoices/Credits contain correct billing details, correct product information, Purchase Order numbers are quoted where required, products are posting to the correct nominal prior to posting to the ledger
- Submit invoices to the client either via email or customer portal.
- Request PO’s from external sources where required.
- Work with internal departments/individuals relating to customer billing queries.
- Update all billing platforms with new billing details.
- Suggest changes or improvements to increase accuracy, efficiency and cost reductions.
- Assisting other members of the finance team as and when required.
- Carry out ad hoc tasks as requested in line with your role to support the Finance team.
What makes you a great fit
- You’re a great communicator – you’ll be the first point of contact for billing and invoice queries and will be central to ensuring our customers receive first class service.
- You’re process driven –– some of the work we do can be pretty complex with the added excitement of tight deadlines, so we need people who can follow the plan and get it right for our customers every time.
- You’ve got a keen eye for detail and effective at spotting data anomalies
- You’re a team player – got your workload under control but your colleague is struggling? We want you to take the time to help them out, just like they’ll do for you when you join us.
What you’ll get from us
- Great prospects - once you’ve got to grips with our systems and processes, you’ll have the opportunity to progress with us.
- Knowledgeable, high-achieving, experienced and fun colleagues
- A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance
- Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
- 25 days annual leave + bank holidays
- Hybrid working (3 days in office, 2 days at home) after probation period
- Dog friendly office!
